Learning & Development Trainer

At SpotOn, we’re helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.  

Recently, SpotOn was:

• Named one of Fast Company’s Most Innovative Companies of 2024
• Awarded Great Places to Work and Built In’s Best Workplaces for the third year in a row
• Selected as the Best Overall Restaurant POS by NerdWallet 
• Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users

We’re committed to caring hard and moving fast so that we can continue to grow and make a positive impact together. 

That’s where you come in. 

Role description:
A Training Leader, is responsible for overseeing all aspects of new employee onboarding, ensuring they are prepared to excel in their roles. You will facilitate training sessions, provide ongoing support, and collaborate with various departments to develop and implement effective training strategies.

Responsibilities

• Take full responsibility for all aspects of new employee onboarding, including credentials, schedule adherence, and performance observations.
• Prepare new employees on technical aspects and internal processes to ensure they are ready to perform their duties effectively from day one.
• Effectively communicate training goals, expectations, and feedback to trainees to promote a mutual understanding and drive performance improvement.
• Facilitate hands-on activities and role-plays to simulate real-life scenarios and enhance learning outcomes.
• Stay current and proficient in all technical knowledge and policies relevant to designated PODs.
• Develop an ongoing training strategy for analysts based on QA (Quality Assurance) and SME (Subject Matter Expert) findings to support continuous learning and skill development.
• Collaborate with Workforce Management (WFM) to provide ongoing support to field-ops, facilitating workshops and training sessions as needed.
• Document trainee progress reports, including hand-off checklists, and coordinate the smooth transition of employees to floor managers upon completion of training.
• Provide trainees with constructive feedback highlighting their strengths and identifying improvement areas to support their professional development.
• Assist SMEs with ongoing projects and responsibilities, providing support and contributing to the achievement of training objectives.

Qualifications:

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Proficiency in project management tools and systems, with a keen attention to detail.
• Experience in facilitating training sessions and hands-on activities to promote active learning.
• Ability to collaborate effectively with cross-functional teams and adapt to changing priorities.
• Detail-oriented with strong organizational and documentation skills.

This role requires a minimum of 3-4 days per week in the office and is based in Mexico City.

#Li-Onsite

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

SpotOn is an e-verify company.