Helpdesk Tech II
- Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users
- Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
- Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running
Helpdesk Technicians support SpotOn Employees and Contractors both global and local requiring attention to confidentiality. This is a generalist role involving a broad range of tasks. The major portion of the day is spent addressing tickets. Helpdesk also works on recurring tasks and special projects, including handling a wide range of responsibilities within the office to which they are assigned.
Essential Functions
- Keep regular office hours in assigned SpotOn office
- Handling tickets for tasks such as;
- User administration (onboarding, offboarding, changes, resets, unlocks, etc)
- Desktop support (hardware, software, and services)
- Licensing (provisioning and deprovisioning)
- Hardware requests
- Asset tracking (assignment, return, retirement)
- Auditing (User and Accounts)
- Regular maintenance and patching
- Basic hardware setup and repair
MINIMUM QUALIFICATIONS
Intermediate Knowledge of Okta User/Group Management
Intermediate Knowledge of Google Workspace User/Group Management/Administration
Intermediate Knowledge of Macintosh and Windows Configuration and Administration
Moderate Skill in Troubleshooting Desktop Hardware
Basic Skill in Upgrading and basic repair of PC hardware
Moderate Knowledge with Networking Technologies
Moderate Knowledge in VoIP Softphone and Telephony Services
Good US English verbal and written communication skills (multi-lingual preferred)
EXPERIENCE REQUIREMENTS
3 year in similar Helpdesk role
2 years with Google Apps for Business or similar service
2 years with Okta or similar service
EDUCATION REQUIREMENTS
High school diploma
CompTIA A+, Network+, and/or Tech+ or similar preferred
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description is subject to change at any time.
The base salary range listed will vary depending on location and experience.
Base salary range
$30 - $38 USD
SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.
SpotOn is an e-verify company.
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