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Senior Business Process Analyst

Chicago, IL
About SpotOn
 
We’re not just building restaurant tech—we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.
  • Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users
  • Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
  • Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running
We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.

Position Objective

The Senior Business Process Analyst drives operational excellence by analyzing, optimizing, and automating key business processes across the organization. This role identifies inefficiencies, designs scalable solutions, and implements process improvements that enhance productivity, reduce costs, and increase profitability. The ideal candidate combines deep analytical expertise with a strong understanding of automation tools and change management practices to deliver measurable business impact.

Responsibilities

  • Analyze end-to-end business processes to identify inefficiencies, bottlenecks, and opportunities for automation.
  • Collaborate with stakeholders across departments to gather requirements, map workflows, and define business needs.
  • Develop and implement process improvement initiatives that enhance operational efficiency and reduce costs.
  • Design, test, and implement automation solutions using relevant tools (e.g., RPA, workflow platforms, BPM software).
  • Monitor and measure the impact of process changes on operational KPIs, productivity, and profitability.
  • Serve as a subject matter expert on business processes, best practices, and automation opportunities.
  • Lead cross-functional workshops to drive alignment, adoption, and continuous improvement.
  • Document process workflows, standard operating procedures, and automation guidelines to ensure consistency and knowledge sharing.
  • Provide recommendations to senior leadership on strategic initiatives to optimize operational performance.

Skills & Knowledge

  • Deep expertise in business process analysis, process mapping, and workflow optimization.
  • Advanced proficiency with automation tools, RPA platforms, and process improvement methodologies (e.g., Lean, Six Sigma).
  • Strong analytical and problem-solving skills, with the ability to translate data insights into actionable recommendations.
  • Exceptional project management and organizational skills, capable of leading complex cross-functional initiatives.
  • Excellent verbal and written communication, with the ability to influence stakeholders at all levels.
  • Experience with process modeling, data analysis, KPI tracking, and performance reporting.
  • Ability to work independently and collaboratively in a fast-paced, results-driven environment.

Qualifications: 

Research shows that women and members of underrepresented groups tend to apply to roles only when they check every box on a job description. We encourage you to apply if you meet the majority of qualifications and if this role is aligned with your career trajectory.

  • 5+ years of professional experience in customer success or related roles.
  • Experience in fintech or SaaS environments preferred.
  • Bachelor’s degree in Business Administration, Industrial Engineering, Operations Management, Information Systems, or a related field required.
  • Advanced degrees (MBA or relevant master’s) or professional certifications in process improvement, Lean, Six Sigma, or business analysis are preferred.
  • An equivalent combination of education and experience may be considered.

Benefits:  

At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package which includes:

  • Medical, Dental and Vision Insurance 
  • 401k with company match
  • RSUs
  • Paid vacation, 10 company holidays, sick time, and volunteer time off
  • Employee Resource Groups to build community and inclusion at work
  • Monthly cell phone and internet stipend
  • Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

Compensation:

  • Our base pay range starts at $70,000 -$95,000 for this role
  • Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan
  • Offers will be reflective of the candidate’s location and experience.

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

SpotOn is an e-verify company.

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