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Regional Ops Specialist

Royal Oak, Michigan
About SpotOn
 
We’re not just building restaurant tech—we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.
  • Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users
  • Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
  • Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running
We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.

The Regional Operations Specialist serves as the primary point of contact between our regional sales team and operations, ensuring efficient communication and alignment with business goals. This role emphasizes optimizing point-of-sale (POS) solutions while aligning activities with Sales VP regions, tracking activation progress post-install, and proactively addressing challenges such as stalled or never-processing accounts. The position involves fostering collaboration with various departments to enhance client satisfaction and drive successful activations.

This is an in-office role Monday - Friday in our Royal Oak, MI office.

You will:

  • Serve as the primary point of contact between the regional sales team and operations, fostering clear and efficient communication channels.

  • Provide timely updates to the regional sales team on all implementation and activation activities, ensuring alignment with business goals and targets.

  • Utilize your deep understanding and expertise to offer guidance and recommendations aimed at optimizing POS solutions.

  • Align with Sales VP regions to oversee POS implementations, track activation progress post-install, and proactively move stalled or never-processing accounts toward successful activation.

  • Manage the regional implementation specialist in your territory, coordinating their activities and ensuring effective execution of their responsibilities.

  • Collaborate closely with cross-functional teams across departments to enhance client satisfaction and streamline processes for the sales team's increased efficiency.

  • Participate in regular meetings to review implementation progress, address concerns, and identify opportunities for process improvement.

Qualifications: 

Research shows that women and members of underrepresented groups tend to apply to roles only when they check every box on a job description. We encourage you to apply if you meet the majority of qualifications and if this role is aligned with your career trajectory.

  • Minimum of 2 years of experience working in the restaurant industry
  • Analytical and problem-solving skills
  • Detail-oriented, manage time effectively, and prioritize tasks to meet deadlines
  • Self-starter and the ability to work with minimal supervision
  • Excellent interpersonal and communication skills

Benefits:  

At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package which includes:

  • Medical, Dental and Vision Insurance 
  • 401k with company match
  • RSUs
  • Paid vacation, 10 company holidays, sick time, and volunteer time off
  • Employee Resource Groups to build community and inclusion at work
  • Monthly cell phone and internet stipend
  • Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

 

The base salary range listed will vary depending on location and experience.

Base salary range

$53,000 - $63,000 USD

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

SpotOn is an e-verify company.

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