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Senior Data Analyst - Customer Support

Krakow, Poland

At SpotOn, we’re helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.  

Recently, SpotOn was:

  • Named one of Fast Company’s Most Innovative Companies of 2024
  • Awarded Great Places to Work and Built In’s Best Workplaces for the third year in a row
  • Selected as the Best Overall Restaurant POS by NerdWallet 
  • Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users

We’re committed to caring hard and moving fast so that we can continue to grow and make a positive impact together. 

That’s where you come in. 

On a daily basis, you will:

  • Analytics Genius: Serve up impactful data-backed recs with a focus on predictive modeling and statistical analysis driving strategic decisions and business growth.
  • Data Transformation: Identify relevant data sources, validate/reconcile data, and build concise and future-proof models designed for adaptability and scalability.
  • Automation Mastermind: Get to the bottom of data discrepancies and outdated manual processes to ensure smooth operations using machine learning and data pipelines.
  • Churn Crusader: Dive deep into why merchants are churning, figure out "what happened," and use those insights to help us improve, employing advanced segmentation and predictive analytics.
  • Understanding causality: Partner with our customer support team to understand the customer sentiment. The goal is to be able to link past interactions during onboarding, past go-live and using our software features to retention and upsell successes.
  • Team Up: Collaborate with Finance, Operations, Sales, and Product teams to maintain a reliable data infrastructure and contribute to data science initiatives.

What You'll Bring:

  • 5 years of experience in data science, business analytics, payments, finance, statistics, or a related field.
  • Strong SQL skills (ability to write complex queries to extract insights), experience with BI tools, and proficiency in programming languages like Python or R.
  • Operating with a bias toward sharing, transparency and collaboration is your default!
  • Diving in, solving problems, and getting things done is second nature - no waiting for perfect conditions.
  • Thriving in fast-paced environments, embracing ambiguity, and taking initiative without a rulebook.

Perfect candidate also has: 

  • Experience in accounting, finance, or SaaS.
  • Flexibility with working hours, ideally availability from 1 PM to 9 PM.
  • Ability to work in hybrid mode from the office in Kraków.

Here’s a bit about what we have to offer:

  • Competitive pay: 11000 - 15500 PLN gross on CoE.
  • Training budget 3500 PLN gross per year.
  • Access to e-learning platforms (O’Reilly).
  • Fully paid private healthcare in LuxMed.
  • Access to the Worksmile platform with a monthly top-up.
  • Company free breakfasts/lunches in the office once a week.
  • Group English classes with a native speaker.
  • Dell Latitude and whatever tools you need.
  • New, modern, bright and comfortable office space in the city centre.
  • A lot of free parking spots around the office.
  • Access to the company’s library.
  • Great working atmosphere.
  • Chill out room with a PlayStation and games.
  • Free snacks and beverages in a kitchen.
  • Company parties and social activities.
  • Employee referral program.
  • Relocation Package within Poland.

 

 

The controller of your personal data included in your job offer and others collected during the recruitment process is SpotOn Poland spółka z ograniczoną odpowiedzialnością with its registered office in Kraków, Aleja 29 listopada 20, 31-401 Kraków, e-mail address:
poland-rodo@spoton.com. We will process your personal data for the purpose of current or, if you voluntarily agree, also future recruitment processes. More information about how we proccess your data, including the basis for processing and your rights in relation to the processing, can be found on our website: https://pl.spoton.com/privacy-and-cookies-policy.


Administratorem podanych danych osobowych, w tym danych zawartych w dokumentach aplikacyjnych i zebranych w toku procesu rekrutacji, jest SpotOn Poland Sp. z o.o. z siedzibą w Krakowie (ul. Aleja 29 listopada 20, 31-401 Kraków; adres e-mail do kontaktu:
poland-rodo@spoton.com. Dane osobowe będą przetwarzane w celu realizacji obecnych lub – jeżeli wyrazisz na to dobrowolną zgodę – także przyszłych procesów rekrutacji. Więcej informacji o tym, jak przetwarzamy Twoje dane, w tym także informacje o podstawach prawnych przetwarzania oraz o prawach przysługujących Ci w związku z przetwarzaniem danych, znajdziesz na stronie:
https://pl.spoton.com/privacy-and-cookies-policy.

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

SpotOn is an e-verify company.

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“I agree to the processing of my personal data included in my application to the extent exceeding the data required by law, by  the data controller, SpotOn Poland spółka z ograniczoną odpowiedzialnością with its registered office in Krakow (Aleja 29 listopada , 31-402 Krakow) for the purpose of recruitment process. I am aware that my consent may be revoked at any time. However, this does not affect the legality of processing my data until the date of revocation.”

„Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w dokumentach rekrutacyjnych w zakresie przekraczającym dane, których podanie jest wymagane na podstawie przepisów prawa, przez administratora danych SpotOn Poland Sp. z o.o. z siedzibą w Krakowie w celu prowadzenia procesu rekrutacji. Mam świadomość, że zgoda może być odwołana w każdym czasie bez wpływu na zgodność z prawem przetwarzania dokonanego przed wycofaniem zgody.”

Select...

“I agree to the processing of my personal data included in my application by the data controller, SpotOn Poland spółka z ograniczoną odpowiedzialnością with its registered office in Krakow (Aleja 29 listopada, 31-402 Krakow) for the purpose of future recruitment process, during a period of 2 years from the date of application. I am aware that my consent may be revoked at any time. However, this does not affect the legality of processing my data until the date of revocation.”

„Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w dokumentach rekrutacyjnych przez administratora danych SpotOn Poland Sp. z o.o. z siedzibą w Krakowie, w celu prowadzenia przyszłych procesów rekrutacyjnych, przez okres 2 lat od momentu złożenia aplikacji. Mam świadomość, że zgoda może być odwołana w każdym czasie bez wpływu na zgodność z prawem przetwarzania dokonanego przed odwołaniem zgody.”