Product Design Manager

At SpotOn, we’re helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.  

Recently, SpotOn was:

• Named one of Fast Company’s Most Innovative Companies of 2024
• Awarded Great Places to Work and Built In’s Best Workplaces for the third year in a row
• Selected as the Best Overall Restaurant POS by NerdWallet 
• Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users

We’re committed to caring hard and moving fast so that we can continue to grow and make a positive impact together. 

That’s where you come in. 

Product Design Manager

About SpotOn: SpotOn is transforming the way restaurants and small businesses function and grow by delivering powerful, easy-to-use digital tools. Our platform supports every aspect of operations from point-of-sale and payments to online ordering, reservations, loyalty, marketing, labor management, and more - enabling success in the real world, every day. Our design team is embedded within the product organization, laddering directly up to the Chief Product Officer. We work closely with engineering and product managers to create intuitive, efficient solutions. Every design we produce is rooted in a deep respect for the merchants and customers we serve, empowering them through thoughtful, purpose-built experiences.

Position Overview: We believe great, enduring design makes complex systems feel simple. We eliminate what’s unnecessary, adapt to user context, and deliver information thoughtfully. Flexibility, reliability and value are paramount to all that we do. We’re looking for a Product Design Manager ready to grow their impact and craft in a collaborative, mission-driven environment. As a Product Design Manager, you’ll lead with vision and clarity—guiding a team of talented designers to deliver exceptional work across key product areas. You'll shape team structure and workflows, define strategic design priorities in collaboration with product and engineering, and ensure high-quality execution at scale. With a strong foundation in user-centered design and systems thinking, you’ll support your team in navigating ambiguity, refining scopes of work, and aligning output to both user needs and business goals. This is a high-leverage people leadership role for someone who thrives on growing others, directing design efforts, and elevating design’s impact across the organization.

Key Responsibilities:

• Partner closely with product management, engineering, research, and content to shape product strategy and roadmaps. 
• Influence product vision and strategy through design insights and systems thinking. 
• Guide the team in delivering high-quality, user-centered design solutions across platforms and surfaces. 
• Provide clear, actionable feedback that sharpens work and elevates the design bar.
• Ensure consistency and excellence in design execution by championing systems thinking and design standards. 
• Effectively communicate with stakeholders, clearly presenting design rationale and articulating how designs drive measurable business impact. 
• Help define and scope work to ensure the team is solving the right problems with clear goals and measurable outcomes. 
• Facilitate alignment and communication across disciplines to ensure smooth collaboration and timely delivery. 
• Lead, mentor, and support a team of product designers, helping them grow in craft, impact, and career development. 
• Conduct regular 1:1s, performance reviews, and career conversations that empower designers to thrive. 
• Refine and evolve design workflows, rituals, and tools to support effective planning, reviews, and iteration. 
• Allocate team resources thoughtfully, balancing individual growth opportunities with organizational needs. 
• Contribute to hiring, onboarding, and leveling frameworks to build a strong, scalable design team. 
• Identify opportunities for innovation and advocate for user experience improvements that unlock long-term value.

Requirements: 

• Relevant education or training in product design, UX, UI and/or interaction design ○ Higher-education degree or boot camp certification are acceptable
• Professional portfolio that highlights your process, design thinking, aesthetic excellence and problem solving skills.
• Proficient with design tools (e.g., Figma, FigJam, Miro, Notion) and collaboration platforms (e.g., Slack, Jira).
• Proven track record of leading design work on complex digital products—ideally in cross-functional, agile environments.
• Experience managing and mentoring designers at varying levels of seniority.
• Demonstrated ability to guide teams in delivering high-quality, end-to-end product experiences across web and/or mobile.
• Familiarity with design systems, accessibility standards, and responsive design best practices. 
• Strong leadership skills with a people-first mindset: experienced in coaching, feedback, career growth, and team health.
• Able to connect user needs, product goals, and business outcomes to prioritize and scope work effectively. 
• Familiarity with UX research methods, design critique practices, and inclusive design principles.
• Skilled in managing team capacity, setting priorities, and navigating ambiguity.

Nice to Haves: 

• Exposure to HTML/CSS
• Interest and/or experience in the hospitality industry, restaurant tech, or SMB services. 
• Familiarity with information architecture, content strategy, and UX Writing
• Experience working in service design 
• Experience in public speaking or teaching engagements that involve the design community at large

Compensation:

• Our base pay range is $155,000 -$195,000 for this role
• Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan
• Offers will be reflective of the candidate’s location and experience.

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

SpotOn is an e-verify company.