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Mentor - Essential Skills for Frontline Workers (Part-time/Contract)

Remote

The Company 
 
At Springboard, we’re on a mission to bridge the world’s skills gap, offering transformative online education in data science, UI/UX design, machine learning, and coding. Our courses may be tech-enabled, but we're ultimately human-centric: each student taps into a vast community throughout their time with us, engaging with fellow students, industry-expert mentors, student advisors, and career coaches, the goal of which is to successfully transition students into their dream job. Through this hybrid approach, we’ve helped thousands of learners revamp their careers and, by extension, their lives, with hundreds of top-notch job offers received every year and a near-perfect placement rate for our program graduates.

About the course

We’re looking for mentors for our brand-new Decision-Making and Communications Course for Front-line Workers. You will serve as an inspirational role model that helps students contextualize course content to their work and personal lives and connect where they are now to where they want to be in their careers and lives. 

This 11-week course is designed for students who want to develop the tools, mindset, and confidence to make more effective and impactful decisions and communicate with various stakeholders. Students will work on exercises and mini-projects to address real-life challenges effectively. Some examples of this include applying a problem-solving approach, using influential communication frameworks, and exhibiting flexibility in decision-making and communication.

The students will be frontline, hourly workers from leading retail, finance, hospitality, manufacturing, and e-commerce companies. This course is paid for by their employers. Many of these students have never had a mentor before, nor taken an online course before. This course and the mentors will have a meaningful impact on these workers’ lives and careers.  

The Opportunity

Springboard runs this online program in which participants learn with the help of a hands-on project-based curriculum and 1-1 guidance from an expert mentor.

Our mentor community - the biggest strength of our programs - comprises experts from the best organizations in the world. This course will have mentors who have experienced similar job challenges and opportunities.

If you are as passionate about mentoring and helping students with a similar background to you and can give a few hours per week in return for an honorarium, we would love to hear from you.

Questions? Please write to us at mentorrecruiting@springboard.com

The Program:

  • Completely online and self-paced
  • Designed to be completed in 11 weeks
  • Students are working professionals from all over the world
  • Students have mentor calls booked flexibly over 17 weeks on a biweekly cadence
  • Students communicate with mentors outside of calls on an as-needed basis to support learning and career objectives
  • Students will have access to a student advisor and graders to aid in their progress

You:

  • Have at least 2 years of full-time experience in front-line jobs such as service, retail (e.g., Walmart, Target), warehouse/inventory, or similar roles.
  • Have demonstrated experience transitioning out of an entry-level frontline role, either into a managerial role in the same industry, or switching industries completely into a  corporate office job
  • Have demonstrated experience and a passion for mentoring/coaching others
  • Have at least 10 hours of availability per week to offer mentor calls. Please note that this is just “availability” and not all hours will be booked with calls. Hours can be any time of day and on weekdays or weekends. 
  • Are flexible during the week to schedule and reschedule calls with students as their schedules change (based on the set availability you provide)
  • Are available for 5-10 minutes ahead of each call to prepare for the call.
  • Are empathetic and have excellent communication skills, able to break down complex concepts for beginners, and provide meaningful career guidance
  • Have an understanding of the nature of frontline work and common challenges frontline workers face in their day-to-day lives
  • Associate or Bachelors degree preferred but not required
  • Demonstrated coursework in improving communication or decision-making skills preferred but not required
  • Are located in the United States

Benefits:

  • Receive $20 per 30-minute call per student
  • Membership in an engaging  community of expert mentors from great companies like AirBnB, Uber, Google, and Pivotal
  • Meaningfully impact the lives of students in our program. All of these students are hourly frontline workers, many of whom have never had a mentor before, and may have never taken an online course before.
  • Work at your convenience

We are an equal opportunity employer and value diversity at our company. We welcome applications from all backgrounds, and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 
California Privacy Rights Notice for Job Applicants
Under the California Consumer Privacy Act (“CCPA”), Springboard is required to inform California residents who are job applicants about the categories of personal information we collect about you and the purposes for which we will use this information. This notice contains disclosures required by the CCPA and applies only to personal information that is subject to the CCPA.

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This role will have ad-hoc flexible calls booked on your calendar at least 24 hours in advance. You will keep your calendar updated with availability for students to book calls. You will also work directly with your students to find a time that works best.

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