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Financial Counselor

Remote

Who is Spring Fertility? 

We’re a passionate, dedicated team of leading physicians and scientists who came from some of the best research hospitals and fertility centers around the world to become the fastest growing fertility group in the country. We offer the most patient-centric, individualized, flexible and compassionate care. Our mission is to partner with our patients to help them achieve their goals, whatever those may be. We believe everyone deserves a family if they want one, and our team is dedicated to guiding our patients on their unique journeys! 

Why should you join our team? 

We are a mission-driven organization that is looking for high performers, movers, shakers and innovators! We are working hard to create a first-class fertility practice, but we know how to have fun too! We are growing quickly and care deeply about the development of our team, both professionally and personally. We value optimism, compassion and teamwork, and above all, are united by our shared commitment to put patients first. 

Role Summary

Spring's Financial Counselors assists patients with treatment estimates and collaborates with external parties to ensure their financial coverage. Working independently, the Financial Counselor will explain financial information, determine insurance coverage, and educate the patients on their financial options.

Some day-to-day responsibilities include:

  • Furnishing patients and healthcare providers with estimates related to upcoming treatment
  • Collecting estimated liabilities from patients and applying payments to patient accounts
  • Acquire knowledge of patient’s insurance coverage and benefit limits and communicate it to the patients to make them aware of their financial responsibilities
  • Communicate to internal staff in a clear and concise manner the financial status of the patient by analyzing and reviewing the patient’s accounts receivables and trying to resolve any issues related to it
  • Initiating prior authorization requests per insurance carrier requirements
  • Ensure reimbursement is obtained for medical services provided for non-insured and under-insurance patients
  • Identify and work to minimize potential financial risk of patient accounts through working daily time of service reports
  • Act as a resource representative when questions arise regarding registration errors, proper insurance documentation and accounting correction

Education and Skills

  • A Bachelor’s degree
  • 2 + years of experience in fertility or healthcare
  • Proficient knowledge of medical terminology and billing practices
  • Proficiency in MS Office required
  • Experience with electronic medical records
  • Exceptional communication and organizational skills
  • Ability to simplify complex concepts to patients
  • Flexible availability which may include working some weekends and holidays

Employment Type

This is a full-time (40 hours a week/8 hours per day) non-exempt remote position working PST hours. 

Compensation

The base salary range for this role is $60,000 - $68,000 annually. Salary is based on several factors including job related knowledge and skill set, depth of experience, certifications and/or degrees. 

 

Benefits 

Investing in you today 

  • Competitive Medical, Dental, and Vision Plans 
  • Paid Time Off to enjoy “you” time! 
  • Additional benefits - Commuter Benefits, Discounted rates on home, auto and pet insurance

Investing in your future 

  • 401k Match with up to 4% matching
  • Fertility Benefits Discount Program 
  • Career development with a fast-growing organization 
  • Paid Life and Disability Insurance 

Don’t have it all? We still welcome you to apply! 

At Spring Fertility, we believe that everyone who wants a family deserves to have one, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we acknowledge and value the diversity of goals, life experiences, and unique paths to parenthood among our patients, we also actively celebrate diversity within our organization. We are an equal opportunity employer, and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field. We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities.  

We are scientists. We are humanists. We are passionate about fertility. 

The Human Resources Department will make reasonable efforts in the recruitment process to accommodate applicants with disabilities. If selected for an interview, and you require accommodation, please notify the recruiter who reached out to you. If you need assistance in navigating our website and the job application process, please email us at recruiting@springfertility.com

CCPA disclosure notice here. 

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