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Applications Administrator

San Francisco, CA

Who is Spring Fertility? 

We’re a passionate, dedicated team of leading physicians and scientists who came from some of the best research hospitals and fertility centers around the world to become the fastest growing fertility group in the country. We offer the most patient-centric, individualized, flexible and compassionate care. Our mission is to partner with our patients to help them achieve their goals, whatever those may be. We believe everyone deserves a family if they want one, and our team is dedicated to guiding our patients on their unique journeys! 

Why should you join our team? 

We are a mission-driven organization that is looking for high performers, movers, shakers and innovators! We are working hard to create a first-class fertility practice, but we know how to have fun too! We are growing quickly and care deeply about the development of our team, both professionally and personally. We value optimism, compassion and teamwork, and above all, are united by our shared commitment to put patients first. 

Role Summary

Spring Fertility is redefining fertility care with a patient-first approach, cutting-edge technology, and a commitment to exceptional outcomes. As we continue to grow, we are seeking an Applications Administrator to support and optimize the technology ecosystem that powers our business operations—from patient acquisition and onboarding to clinical workflows. This role plays a critical part in driving efficiency, improving the patient experience, and ensuring smooth day-to-day operations across departments. 

The Applications Administrator will serve as a strategic and hands-on partner across teams, collaborating with Call Center, Marketing, IT, Clinical Ops and external vendors. The ideal candidate is a natural problem solver with a keen attention to detail, a passion for leveraging technology to improve processes, and experience managing software tools in a healthcare environment. 

Day-to-day duties include: 

  • Platform & Systems Management: Own and maintain core business applications including Salesforce, Braze, Freshpaint, DocuSign, PowerApps and PowerBi. Ensure systems are integrated, secure, scalable, and optimized for user needs across the organization. 
  • Workflow Optimization: Collaborate with patient-facing teams to understand challenges and implement technology solutions that improve efficiency and service quality. 
  • Data Integration & Accuracy: Maintain clean, accurate data across platforms. Ensure seamless data flow and loss prevention between systems and support analytics/reporting needs. 
  • Project Management: Lead cross-functional initiatives such as system rollouts, enhancements, and process redesigns. Translate business requirements into scalable technical solutions. 
  • Compliance & Security: Ensure platforms meet HIPAA and data privacy requirements. Work with internal stakeholders to uphold security best practices and safeguard patient information. 
  • Vendor & Stakeholder Collaboration: Act as the primary liaison with software vendors and internal teams to resolve issues, implement features, and support training needs. 
  • Technical Support & Troubleshooting: Provide day-to-day support for users across business functions. Investigate and resolve system issues, document solutions, root-cause analysis, and drive continuous improvement. 

Education, Licenses, Certifications

  • Bachelor’s degree in computer science, information systems or equivalent work experience 
  • 4+ years recent experience with Salesforce Service Cloud administration 
  • Extensive hands-on experience with automation tools like Salesforce flows, Power Automate, Zapier, Workato, etc. 

Employment Type

This is a full time exempt position 

Compensation

The base salary range for this role is $120,000-$140,000 annually. This role also has bonus potential. Salary is based on several factors including job related knowledge and skill set, depth of experience, certifications and/or degrees. 

Benefits 

Investing in you today 

  • Competitive Medical, Dental, and Vision Plans 
  • Paid Time Off to enjoy “you” time! 
  • Commuter Benefits, Discounted rates on home, auto and pet insurance

Investing in your future 

  • 401k Match with up to 4% matching
  • Fertility and Parental Leave Benefits Program 
  • Career development with a fast-growing organization 
  • Paid Life and Disability Insurance 

*Temporary and contract roles may not be eligible for all benefits listed above

Don’t have it all? We still welcome you to apply! 

At Spring Fertility, we believe that everyone who wants a family deserves to have one, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we acknowledge and value the diversity of goals, life experiences, and unique paths to parenthood among our patients, we also actively celebrate diversity within our organization. We are an equal opportunity employer, and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field. We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities.  

We are scientists. We are humanists. We are passionate about fertility. 

The Human Resources Department will make reasonable efforts in the recruitment process to accommodate applicants with disabilities. If selected for an interview, and you require accommodation, please notify the recruiter who reached out to you. If you need assistance in navigating our website and the job application process, please give us a call!

CCPA disclosure notice here. 

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