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Practice Assistant

San Francisco, CA

Who is Spring Fertility? 

We’re a passionate, dedicated team of leading physicians and scientists who came from some of the best research hospitals and fertility centers around the world to become the fastest growing fertility group in the country. We offer the most patient-centric, individualized, flexible and compassionate care. Our mission is to partner with our patients to help them achieve their goals, whatever those may be. We believe everyone deserves a family if they want one, and our team is dedicated to guiding our patients on their unique journeys! 

Why should you join our team? 

We are a mission-driven organization that is looking for high performers, movers, shakers and innovators! We are working hard to create a first-class fertility practice, but we know how to have fun too! We are growing quickly and care deeply about the development of our team, both professionally and personally. We value optimism, compassion and teamwork, and above all, are united by our shared commitment to put patients first. 

Role Summary

The role of Practice Assistant at Spring is an essential role to the success of the company. The Practice Assistant role supports all necessary functions to deliver an exceptional employee and patient experience at the primary offices and satellite practice(s). The role focuses on ensuring the day to day operations of the practices are running smoothly, supporting all staff in providing an end to end above and beyond hospitable experience for patients, and coordinating with the manager to ensure all necessary regulatory requirements are met. A Practice Assistant should support the overall goal for employees to have career high experiences and patients to have the best health care experiences of their lives in their practices. 

 

Staff support and evaluation   

  • Support facilitation of training and adherence for all protocols and policies 
  • Coordinate with manager to ensure engagement and development opportunities are in place to minimize turnover across all roles  
  • Support manager and Leads in developing, implementing, and coordinate training and education programs in conjunction with Network Lead 
  • Participate in regular observations and audits with MAs, PNs, and FD admins to ensure high quality performance 

Day to day operations & Patient experience  

  • Support the Manager, APP, Medical Director, and Laboratory Director on overall day to day operations of the office including the provider schedule  
  • Provide leadership presence and day to day support to satellite office(s) 
  • Support manager in daily active management to ensure SLAs for response time and abandonment rate are being met for all roles 
  • Maintain heightened expectations around patient and customer service creating a best in class care experience for all roles  
  • Assist the manager in resolving patient concerns and escalations in a timely and thoughtful manner  
  • Oversee cleanliness and up to date/professional look and feel of the office(s) on a daily basis 

Regulatory requirements 

  • Support all FDA audits and regulatory visits 
  • Support the investigation of regulatory or compliance related complaints received. Report findings and resolutions to leadership. 

Qualifications

  • Health care experience, specifically in fertility preferred 
  • Excellent communication skills  
  • Detail oriented  
  • Proficiency with EMR systems and scheduling software

Employment Type

This is a full-time non-exempt onsite position that requires early hours, rotational weekends and holidays. 

Compensation

The hourly range for this role is $33-37/hr. Salary is based on several factors including job related knowledge and skill set, depth of experience, certifications and/or degrees. 

Benefits 

Investing in you today 

  • Competitive Medical, Dental, and Vision Plans 
  • Paid Time Off to enjoy “you” time! 
  • Commuter Benefits, Discounted rates on home, auto and pet insurance

Investing in your future 

  • 401k Match with up to 4% matching
  • Fertility and Parental Leave Benefits Program 
  • Career development with a fast-growing organization 
  • Paid Life and Disability Insurance 

*Temporary and contract roles may not be eligible for all benefits listed above

Don’t have it all? We still welcome you to apply! 

At Spring Fertility, we believe that everyone who wants a family deserves to have one, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we acknowledge and value the diversity of goals, life experiences, and unique paths to parenthood among our patients, we also actively celebrate diversity within our organization. We are an equal opportunity employer, and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field. We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities.  

We are scientists. We are humanists. We are passionate about fertility. 

The Human Resources Department will make reasonable efforts in the recruitment process to accommodate applicants with disabilities. If selected for an interview, and you require accommodation, please notify the recruiter who reached out to you. If you need assistance in navigating our website and the job application process, please give us a call!

CCPA disclosure notice here. 

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