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Director, Provider Relations

San Francisco, CA

Who is Spring Fertility? 

We’re a passionate, dedicated team of leading physicians and scientists who came from some of the best research hospitals and fertility centers around the world to become the fastest growing fertility group in the country. We offer the most patient-centric, individualized, flexible and compassionate care. Our mission is to partner with our patients to help them achieve their goals, whatever those may be. We believe everyone deserves a family if they want one, and our team is dedicated to guiding our patients on their unique journeys! 

Why should you join our team? 

We are a mission-driven organization that is looking for high performers, movers, shakers and innovators! We are working hard to create a first-class fertility practice, but we know how to have fun too! We are growing quickly and care deeply about the development of our team, both professionally and personally. We value optimism, compassion and teamwork, and above all, are united by our shared commitment to put patients first. 

Role Summary

As the Director of Provider Relations at Spring Fertility, you will lead a high-performing team focused on expanding the practice through strategic partnerships with healthcare providers. Reporting to the SVP of Marketing, you will combine relationship management, strategic planning, and data-driven decision-making to drive business growth while fostering a collaborative and supportive team culture. The ideal candidate brings 10+ years of field sales experience in healthcare, technology, pharmaceuticals, or medical devices, including 3+ years managing sales or customer success teams. You thrive in high-velocity environments, with a proven track record of leading top talent. Adaptable and hands-on, you are comfortable pivoting strategies quickly, working in both startup and dynamic settings, and actively engaging in prospecting, selling, and closing new business. You excel in goal-setting, KPI management, and leveraging data (especially CRM tools) to inform strategy. Passionate about developing team members, you cultivate a growth mindset while building strong, meaningful relationships through curiosity, empathy, and authentic engagement.

What You'll Own:

Referral Volume: Drive growth by meeting and exceeding referral targets

  • Lead, mentor, and inspire your team of Physician Liaisons to achieve and exceed targets
  • Conduct “ride-alongs” with Physician Liaisons (both virtual and in-person)
  • Lead new Physician Liaison hiring, onboarding, and training
  • Foster a positive and collaborative team environment focused on activity, accountability and achievement
  • Directly assist in all phases of the business development process including prospecting, value proposition, follow-up and closing
  • Work cross-functionally, specifically with our Director of Patient Onboarding and Site Practice Managers, to understand and trouble shoot barriers to patient conversion
  • Ensure compliance with all relevant healthcare marketing and sales regulations and ethical guidelines

Strategic Planning and Channel Strategy: Collaborate with the SVP of Marketing to

  • Set KPIs and strategic goals that align with overall business objectives
  • Identify hiring plans/targets for expanding Physician Liaison headcount
  • Develop and implement performance management processes
  • Iterate on Referral Playbook, associated training materials, and both provider- and patient-facing print collateral to clearly communicate the Spring Difference
  • Develop data-driven prospecting strategies
  • Surface market trends and insights from Physician Liaisons to inform strategic decisions

Data & Analytics: Leverage Salesforce reporting and other internal data sources to

  • Present referral reports and forecasts to executive and physician leadership to show progress towards strategic objectives and to inform process improvements
  • Create reports to regularly analyze individual Physician Liaison and regional performance, to identify strengths and areas for development across individual Physician Liaisons and the broader team
  • Create formal territory plans, quotas, and performance-based compensations plans

Education, Licenses, Certifications

  • Bachelor's Degree preferred
  • 10+ years of experience in field-based roles in healthcare, technology, pharmaceuticals and/or medical device
  • 3+ years leading sales or customer success management teams

Employment Type

This is a full time exempt position based in the San Francisco Bay Area with travel between 40-50% time in-market supporting Physician Liaisons and/or attending conferences, which may involve overnight travel depending on territory.

Compensation

The salary range for this role is $140,000-$180,000 annually. Salary is based on several factors including job related knowledge and skill set, depth of experience, certifications and/or degrees. 

 

Benefits 

Investing in you today 

  • Competitive Medical, Dental, and Vision Plans 
  • Paid Time Off to enjoy “you” time! 
  • Commuter Benefits, Discounted rates on home, auto and pet insurance

Investing in your future 

  • 401k Match with up to 4% matching
  • Fertility and Parental Leave Benefits Program 
  • Career development with a fast-growing organization 
  • Paid Life and Disability Insurance 

*Temporary and contract roles may not be eligible for all benefits listed above

Don’t have it all? We still welcome you to apply! 

At Spring Fertility, we believe that everyone who wants a family deserves to have one, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we acknowledge and value the diversity of goals, life experiences, and unique paths to parenthood among our patients, we also actively celebrate diversity within our organization. We are an equal opportunity employer, and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field. We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities.  

We are scientists. We are humanists. We are passionate about fertility. 

The Human Resources Department will make reasonable efforts in the recruitment process to accommodate applicants with disabilities. If selected for an interview, and you require accommodation, please notify the recruiter who reached out to you. If you need assistance in navigating our website and the job application process, please give us a call!

CCPA disclosure notice here. 

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