Client Relations Specialist

Who is Spring Fertility? 

We are a passionate, dedicated team of leading physicians and scientists who have trained at some of the world’s top research hospitals and fertility centers. Together, we are building the fastest-growing fertility group in the country, grounded in clinical excellence and innovation. We deliver deeply patient-centric, individualized, and compassionate care, recognizing that every journey is unique. Our mission is to partner with patients to help them achieve their goals, whatever those may be. We believe everyone deserves the opportunity to build a family if they choose, and our team is committed to guiding and supporting patients every step of the way.

Why should you join our team? 

We are a mission-driven organization seeking motivated, high-performing professionals who are eager to innovate and make an impact. As we build a first-class fertility practice, we balance excellence with a culture that values collaboration, positivity, and enjoyment in the work we do. We are growing rapidly and are deeply committed to the professional and personal development of our team. Guided by optimism, compassion, and teamwork, we are united by a shared dedication to putting patients first.

Role Summary

The Client Relations Specialist/3rd party Navigator role includes managing of egg donor, sperm donor, and gestational carrier screening & matching to intended parents for the end-to-end coordination of all 3rd party screening, compliance, and matching within the NEST program/Spring/Open Fertility. This role ensures adherence to FDA regulations, internal SOPs, and legal requirements while delivering a high-touch, patient-centered experience for egg donors, sperm donors, gestational carriers, and intended parents.  

This position plays a critical role in scaling the 3rd party program while maintaining operational excellence, regulatory compliance, and patient satisfaction. 

Some day-to-day responsibilities include:

• Review and process egg donor, sperm donor, and gestational carrier applications, coordinating preliminary testing prior to physician screening
• Facilitate matching between donors/gestational carriers and intended parents based on clinical, personal, and logistical compatibility
• Serve as the primary point of contact for assigned GC/IP and Donor/IP cases, guiding patients through screening, matching, and pre-treatment readiness
• Ensure all documentation is accurate and compliant with FDA regulations, internal SOPs, and confidentiality standards
• Create treatment calendars and provide step-by-step instructions to patients throughout their journey
• Confirm legal contracts, confidentiality agreements, and financial clearance are completed before treatment begins
• Manage patient concerns and escalations with timely, empathetic resolution
• Maintain and optimize workflows within the NEST platform while identifying process gaps and supporting SOP development

Education and Skills

• Bachelor’s degree in public health, health administration, or related field 

• Minimum 2 years of experience in healthcare, fertility, or third-party reproduction preferred  

• Strong organizational, communication, and problem-solving skills  

• High attention to detail and ability to manage complex workflows  

• Ability to multi tasks, manage high volumes of clients and communicate succinctly using different formats

Employment Type

This is a full-time (40 hours a week/8 hours per day) non-exempt remote position working PST hours. 

Compensation

The base salary range for this role is $26-32 an hour. Salary is based on several factors including job related knowledge and skill set, depth of experience, certifications and/or degrees. 

*You must reside in and intend to work from one of the following states to be eligible for remote employment - AZ, CA, CO, CT, DE, FL, GA, IL, IN, MA, NJ, NV, NY, OR, PA, TX, VA, WA

 

Benefits

Investing in You Today and Tomorrow

Supporting your well-being

• Competitive medical, dental, and vision plans

• Paid time off to recharge and enjoy personal time

• Access to BetterHelp therapy sessions for mental and emotional wellness

• Commuter benefits and discounted rates on home, auto, and pet insurance

Investing in your future

• 401(k) with up to a 4% company match

• Comprehensive fertility and parental leave benefits

• Career development opportunities in a fast-growing organization

• Employer-paid life and disability insurance

*Temporary and contract roles may not be eligible for all benefits listed above

Don’t have it all? We still welcome you to apply! 

At Spring Fertility, we believe that everyone who wants a family deserves to have one, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we acknowledge and value the diversity of goals, life experiences, and unique paths to parenthood among our patients, we also actively celebrate diversity within our organization. We are an equal opportunity employer, and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field. We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities.  

We are scientists. We are humanists. We are passionate about fertility. 

Spring Fertility will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please give us a call.  

CCPA disclosure notice here.