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Lead SUD Clinical Care Navigator

New York, New York, United States

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Lead Substance Use Disorder (SUD) Clinical Care Navigator

This position is a full-time, remote position that reports directly to the Clinical Manager of the SUD Program. As a Lead SUD Clinical Care Navigator, you will take on a leadership role in overseeing the team of SUD Clinical Care Navigators. Your responsibilities will include managing people, ensuring quality assurance, and providing training and guidance to team members. You will also oversee case management, ensuring high standards of care and effective support for individuals with substance use disorders (SUDs). This role requires substantial supervisory experience, advanced licensure, and a strong background in mental health and substance abuse.

This is a full-time remote schedule with ideal hours of Monday through Friday, 7am - 3pm PT | 9am - 5pm CT | 10am - 6pm ET

What you’ll be doing:

  • Maintains Care Navigation calls and care navigation activities at a reduced caseload. 
  • Supervise and lead a team of Clinical Navigators, including managing workloads, providing performance feedback, and fostering a collaborative team environment.
  • Develop, implement, and oversee quality assurance processes to ensure high standards of care and compliance with organizational policies and best practices.
  • Design and deliver training programs for new and existing team members, ensuring they are equipped with the necessary skills and knowledge to perform their roles effectively.
  • Lead strategic initiatives and process improvements within the SUD program, working closely with senior management to align team objectives.
  • Provide expert-level clinical support and guidance, including complex case management, crisis intervention, and high-level problem-solving.
  • Serve as the primary liaison between the SUD care team and other departments (e.g., care support, provider operations, benefits/billing), ensuring smooth communication and integrated care.
  • Ensure that all team members adhere to documentation standards and compliance regulations, reviewing records and providing feedback as necessary.
  • Analyze performance data and client outcomes to inform decision-making and enhance program effectiveness, preparing reports for senior management as needed.
  • Address and resolve conflicts or issues within the team, providing support and mediation to maintain a positive work environment.
  • Advocate for clients and the SUD care program within the organization, contributing to program development and representing the team’s needs and successes.
  • Contribute to the development and refinement of policies and procedures, ensuring they meet current standards and support effective care delivery.
  • Primary point of contact for SUD CN team in absence of CN manager.

What success looks like in this role: 

  • Effective team leadership and high performance
  • High-quality assurance and compliance
  • Successful training and development of team members
  • Strategic contributions to program improvement
  • Exceptional client satisfaction and outcomes
  • Effective management of complex cases and crises
  • Accurate and complete documentation
  • Strong interdisciplinary collaboration
  • Efficient resolution of operational issues
  • High client retention and engagement

What we expect from you: 

  • Mental Health Licensure required: LCSW, LMFT, LPC  with 4+ years of experience in substance use disorder (SUD) clinical care.
  • Expertise in motivational interviewing and triage, along with advanced skills in leadership, quality assurance, and team management.
  • Strong track record of working with diverse populations and a commitment to fostering an inclusive work environment.
  • Exceptional ability to oversee and enhance client care delivery and manage complex cases with a high-touch approach.
  • Proficient in various computer platforms and systems, with a capability to train others in tech-related tasks and systems.
  • Actively pursues professional growth and innovation, encouraging and supporting team members in their own development and adapting strategies to meet evolving needs.
  • Proven experience in supervising teams, ensuring quality assurance, and providing training and development.

The target base salary range for this position is $75,000-$85,000, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

  • Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans are also available.
  • Employer sponsored 401(k) match of up to 2%
  • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
  • Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary
  • We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation.
  • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
  • Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
  • Up to $1,000 Professional Development Reimbursement a year.
  • $200 per year donation matching to support your favorite causes.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace

To ensure intentional and equitable hiring practices, we use a balanced candidate slate in our interviews. This approach guarantees that our pool of qualified candidates includes individuals who are underrepresented in our organization at all levels. This is a key performance indicator (KPI) for our recruiting and hiring teams, reported quarterly to maintain accountability.

Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values

 

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

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