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Senior Product Designer, Customer Experience

Remote

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

We are looking for a Senior Product Designer to join the Customer Experience team, who will build new experiences to help customers drive broader adoption with members and understand and support member needs. You will help our customers improve the overall health, well-being and satisfaction of their employees, prevent burnout, increase productivity, reduce sick absenteeism, and attract and compete for top talent. The candidate will directly impact revenue and customer satisfaction. You will join a cross-functional product team, focused on and measured by outcomes, and empowered to drive KPIs and business results. We have a broad range of design skills on the team and we pride ourselves on a strong culture of experimentation, creativity, and accountability. The challenges on this team should get you excited about uncovering opportunities to address customer needs while ensuring Spring Health as a business continues to be healthy and growing.

What you’ll be doing

  • Partner closely with product, engineering, data science, and customer support to identify and ship meaningful and measurable impacts on Spring’s customer experience in alignment with Spring’s product strategy.
  • Hone in on the most important and impactful problems to solve and how to solve them. Ship high quality MVPs and stand up totally new products. 
  • Leverage data as a tool to help customers better understand and support their employees’ needs. 
  • Design solutions to test hypotheses and gain signals for further improvements.
  • Help everyone across the organization understand design decisions and progress through high quality documentation and guidance.
  • Combine empathy, curiosity, and inspiration to develop truly unique approaches that differentiate Spring and broaden interest in mental health.

What success looks like in this role

  • Maintain or increase customer satisfaction 
  • Maintain or increase the customer experience’s system usability scale (SUS)
  • Maintain or increase customer retention 

What we expect from you

You’ve worked for 5+ years in product design capacity at a technology-driven organization with product managers, data scientists, and engineers, contributing to and leading the design of product experiences with a metrics-driven approach to design.

Impact Driven

  • Portfolio work that demonstrates your experience transforming product objectives into solutions that are impactful to the business and users.
  • Work with UXR and your team to identify and understand strategic opportunities. Hone in on the most important and impactful problems to solve and how to solve them.

Collaboration & Communication

  • Experience partnering closely with Product Management, Engineering, and Data Science, as well as collaborating with external stakeholders such as Customer Support, Marketing and Sales, to create and deliver on a shared vision of success.
  • Strong communication skills for articulating, discussing, and advocating for design decisions across the team, cross-functionally and to leadership. High quality documentation and guidance.
  • Team-player mindset: what’s good for the team is good for individuals.

Ship Iteratively 

  • Solve problems with purpose and urgency. Hold yourself accountable to ambitious yet realistic timelines with high-quality deliverables. 
  • Ability to give engineers guidelines so that they can move forward without fully completed designs.
  • Use qualitative and quantitative data to experiment and evaluate hypotheses and make decisions quickly.

Expertise in Data Visualization

  • Proven experience designing intuitive and actionable data visualizations that tell a clear, relevant story to users, without overwhelming them. 
  • Experience in designing solutions that prioritize the customer’s needs, ensuring relevant data is surfaced, easily discoverable and presented to users at the right time.

Deliver high quality designs

  • Genuine interest in building accessible and inclusive products. Understanding of latest accessibility and usability standards.
  • Comfortable using and contributing to Design Systems.
  • Excellence in: information architecture and interaction design. Expertise with Figma and prototyping.
  • Multiple examples of your ability to design best in class user interfaces. 
  • Love for design: you’re not satisfied with the status quo and always think of ways to improve.

Above all, you are empathetic, genuine, adaptive, resilient and curious. You understand that our product can have a significant impact on real lives and you put users first in every decision you make. 

Nice to have

  • Excitement about mental health
  • Has worked for a B2B2C company model
  • Front-end development skills

The target base salary range for this position is $172,400 - $215,500, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. All benefits are subject to individual plan requirements and eligibility criteria.

  • Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans are also available.
  • Employer sponsored 401(k) match of up to 2%
  • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
  • Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary
  • We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation.
  • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
  • Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
  • Up to $1,000 Professional Development Reimbursement a year.
  • $200 per year donation matching to support your favorite causes.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace

To ensure intentional and equitable hiring practices, we use a balanced candidate slate in our interviews. This approach guarantees that our pool of qualified candidates includes individuals who are underrepresented in our organization at all levels. This is a key performance indicator (KPI) for our recruiting and hiring teams, reported quarterly to maintain accountability.

Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values

 

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

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