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Senior Product Manager, Member Experience (Growth)

Remote

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

We are looking for an experienced growth product manager to drive conversion in our member funnel. Reporting to the Director of Product, Member Experience, you will collaborate with a cross-functional team  to continuously improve the member experience and conversion to care for eligible Spring Health members.

What you’ll be doing:

  • Contribute to our mission to eliminate every barrier to mental healthcare for our members.
  • Identify, test, and deliver optimizations aimed at increasing conversion of eligible Spring Health members to active engagement in care, with a focus on top-of-funnel.
  • Define, own, and socialize a roadmap that balances user & business needs with technical decisions and constraints.
  • Develop deep relationships with cross-functional partners (Design, Engineering, Data Science, Marketing) to gain an understanding of the key problems to focus on, and ultimately scope, plan, execute, and launch valuable and high-quality experiences across both web and mobile platforms.
  • Conduct market analysis to identify and apply new techniques to reach and engage members across a wide range of populations.
  • Autonomously leverage data  to inform product decisions, measure effectiveness, and iterate.
  • Develop high-quality documentation & artifacts to ensure clarity for cross-functional partners and stakeholders.
  • Guide product development lifecycle at every stage, optimizing processes and rituals that help the team thrive.

What success looks like in this role: 

  • Meet or exceed targets for member conversion within your scope.
  • Contribute to a seamless and delightful member experience, as measured by customer satisfaction metrics like NPS and system usability score. 
  • Foster a team culture of high-velocity experimentation and continuous improvement.

What we expect from you:

  • 5+ years of consumer-facing product management experience, with a track record of driving user growth. 
  • Strong analytical skills and experience with data-driven decision making.
  • Strong experimentation skills, including hypothesis generation, A/B testing, results analysis, and iterative development.
  • Experience working with cross-channel customer marketing platforms and A/B testing tools.
  • Exceptional communication, organizational, and collaboration skills.
  • Passion for mental health and a commitment to improving access to care.
  • Ability to thrive in a fast-paced environment. 

Preferred qualifications:

  • Healthcare / health tech or benefits tech experience
  • Hypergrowth start-up experience
  • Fluency with Looker, Mixpanel, Iterable, and/or Eppo

The target base salary range for this position is $172,400 - $215,500, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. All benefits are subject to individual plan requirements and eligibility criteria.

  • Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans are also available.
  • Employer sponsored 401(k) match of up to 2%
  • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
  • Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary
  • We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation.
  • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
  • Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
  • Up to $1,000 Professional Development Reimbursement a year.
  • $200 per year donation matching to support your favorite causes.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace

To ensure intentional and equitable hiring practices, we use a balanced candidate slate in our interviews. This approach guarantees that our pool of qualified candidates includes individuals who are underrepresented in our organization at all levels. This is a key performance indicator (KPI) for our recruiting and hiring teams, reported quarterly to maintain accountability.

Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values

 

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

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