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Senior Operations Manager, Specialty Care

Remote

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

We are looking for a Senior Operations Manager to join our new Specialty Care team. This team is responsible for building out new programs to support our highest acuity members. The Senior Operations Manager, Specialty Care role will be responsible for leading new initiatives to grow the program and for driving our existing programs to scale. You’ll report into the Director of Operations, Specialty Care. 

What you’ll be doing: 

Program Growth

  • Responsible for driving successful customer and partner implementations, acting as a subject matter expert for Specialty Care for both internal (e.g. Implementation, Customer Success, etc) and external (e.g. customer, providers, partners) teams
  • Lead cross-functional coordination and program management to ensure seamless execution of complex initiatives, driving alignment and meeting both internal and external deadlines
  • Drive innovative solutions to expand Specialty Care services, partnering with Legal, Product, Clinical, and other teams to drive new opportunities for program growth
  • Partner with the Director of Operations to ensure the success of the Specialty Care programs

Operational Improvements

  • Spearhead and drive significant cross-functional projects and initiatives to improve Specialty Care processes
  • Collaborate with internal stakeholders to identify opportunities for process improvement and optimization, acting as a key partner for Product, Design, Marketing and more to inform solutions that will increase operational efficiency and support program growth

Program Ownership

  • Assist in developing and proactively measure progress on key program KPIs, ensuring cross-functional targets are hit
  • Become an expert on our Specialty Care programs, capabilities, and processes  
  • Drive successful enablement materials and communication for cross-functional stakeholders

What success looks like in this role:

  • Lead new initiatives for the development and growth of Specialty Care
  • Drive operational efficiency and improvements, enabling our clinical teams to support our members with high quality care, efficiently 

What we expect from you:

  • 7+ years of experience in operations roles, consulting, or project management, with at least 2+ years in a startup environment
  • 4+ years of experience working in healthcare, with a deep knowledge of payor operations (e.g. claims processes, billing, medical plan design, etc)
  • 2+ years of experience working in an external facing role (e.g. customer success, consulting, implementation)
  • You are comfortable with navigating complex problems and ambiguous tasks
  • You are proactive and have a high degree of ownership
  • You are highly organized and have strong project management skills, with an ability to lead cross-functional initiatives
  • You have strong written and verbal communication, with an ability to simplify and distill complex topics for a variety of audiences
  • You have solid analytical skills. Proficient in spreadsheets and comfortable with data.

The target base salary range for this position is $110,000 - $142,500, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. All benefits are subject to individual plan requirements and eligibility criteria.

  • Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans are also available.
  • Employer sponsored 401(k) match of up to 2%
  • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
  • Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary
  • We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation.
  • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
  • Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
  • Up to $1,000 Professional Development Reimbursement a year.
  • $200 per year donation matching to support your favorite causes.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace

To ensure intentional and equitable hiring practices, we use a balanced candidate slate in our interviews. This approach guarantees that our pool of qualified candidates includes individuals who are underrepresented in our organization at all levels. This is a key performance indicator (KPI) for our recruiting and hiring teams, reported quarterly to maintain accountability.

Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values

 

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

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