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Senior Program Manager, SpringWorks

Remote

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

We are looking for an experienced, highly effective Senior Program Manager to lead complex initiatives across multiple service offerings. Reporting to the SpringWorks Director, this role will act as the key driver for SpringWorks cross-functional program management through strong communication and collaboration skills. They are a generalist that could work across many programs in their time at Spring, but initially starting on the core infrastructure needed to support existing service offerings. The ideal candidate has a proven track record working in a cross-functional implementation and/or program management role in a high-growth, fast-paced work environment. 

What you'll be doing:

  • Program Management:
    • Drive and own ongoing program management of complex initiatives, including project planning, resource allocation, timeline management and cross-functional stakeholder engagement to ensure on-time and on-budget delivery of launches and ongoing cross-functional initiatives with outcomes that delight the customer
    • Strong focus on working with cross-functional teams to serve as the operational SME and drive forward the build and delivery of foundational and new service areas.
    • Drive on-time and on-budget delivery of designated program priorities 
    • Own the planning and overall success of key programs, alongside stellar day to day execution and delivery with cross-functional partners
    • Build and maintain high quality project plans, ensuring adherence to deadlines and deliverables
    • Own project progress and deploy strong risk management strategies, including early identification and implementation of effective mitigation strategies 
  • Performance Monitoring and Reporting
    • Support the set up of scalable processes for program tracking and KPI monitoring
    • Drive the tracking and reporting of KPIs across your programs to measure the effectiveness and efficiency.
    • Build actionable insights to shape program strategy and delivery
    • Support in the embedding of a data-driven culture across SpringWorks
  • Cross-Functional Collaboration:
    • Build strong relationships across other departments, including other SpringWorks teams; Product and Engineering; Sales and Customer Success; Marketing and Legal, amongst others, to ensure seamless program execution and smooth integration of processes 
    • Collaborate with internal stakeholders to identify opportunities for process improvement and optimization.
  • This role reports to the Director, SpringWorks Program Operations
  • Willing to travel as needed (20-30%)

What success looks like in this role:

  • On time, on budget delivery of program initiatives
  • Efficiencies in internal workflows and processes, driving SLA improvements and response times for key customer needs

What we expect from you:

  • Bachelor’s degree or equivalent experience required 
  • 5+ years of experience working in operations and/or program management
  • Significant experience working cross-functionally in a matrix environment with a variety of different types of teams to drive forward the build and delivery of new service areas and optimizations in existing services.
  • Proven track record in translating business needs into scalable and impactful programs and solutions 
  • Strong execution bias who moves seamlessly between diving into the details and driving the strategic vision. 
  • You have a proven ability to think holistically while being deeply analytical and detail-oriented
  • Self starter who thrives when given autonomy; solution-focused mindset in constantly changing and ambiguous hyper-growth environments
  • Experience with organizing and synthesizing data to tell a compelling story 
  • Expert relationship builder with the ability to build a rapport and trust with project stakeholders and senior leadership to achieve results and get projects across the finish line in a remote environment 
  • Highly organized and can successfully manage multiple projects and multiple work streams across different functions, in a fast paced environment
  • Obsession with achieving your goals and relentless in pursuing them
  • Experience in healthcare is a plus

The target base salary range for this position is $97,325 - $114,500, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

  • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
  • Employer sponsored 401(k) match of up to 2% for retirement planning
  • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
  • We offer competitive paid time off policies including vacation, sick leave and company holidays.
  • We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation.
  • Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
  • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
  • Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
  • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
  • Up to $1,000 Professional Development Reimbursement a year.
  • $200 per year donation matching to support your favorite causes.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace

To ensure intentional and equitable hiring practices, we use a balanced candidate slate in our interviews. This approach guarantees that our pool of qualified candidates includes individuals who are underrepresented in our organization at all levels. This is a key performance indicator (KPI) for our recruiting and hiring teams, reported quarterly to maintain accountability.

Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values

 

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

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