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Senior Product Manager, Member Experience

New York, New York, United States

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

We are looking for an experienced Senior Product Manager to lead critical initiatives in support of enhancing & extending our member experience. You will be responsible for developing and executing on your team’s roadmap in partnership with cross-functional partners across the business. 

What you’ll be doing:

Contribute to our mission to eliminate every barrier to mental healthcare for our members

  • Work with the leadership team and wider Product org to set strategy within your team’s scope and act as the subject matter expert within that scope for the organization
  • Define, own, and socialize a data-driven roadmap that balances user & business needs with technical decisions and constraints
  • Lead and engage a cross-functional team of engineers, designers, subject matter experts, and data scientists to deliver high-impact products.
  • Develop goals and associated KPIs to understand the impact of your team’s work and iterate on launches, in partnership with Data Science 
  • Develop deep relationships with cross-functional partners (design, engineering, data science, operations, sales, marketing) to gain an understanding of the key problems to focus on, and ultimately scope, plan, execute and launch valuable and high-quality experiences across both web and mobile platforms 
  • Develop high-quality documentation & artifacts to ensure clarity for cross-functional partners and stakeholders
  • Guide product development lifecycle at every stage, optimizing processes and rituals that help the team thrive 
  • Partner closely with Go-to-Market to develop product positioning and ensure cross-functional awareness for product changes

What success looks like in this role:

  • Continuously enhance our member experience and deliver value for our members, customers, and business
  • Build trusting relationships with cross-functional teams
  • Deliver market-leading customer & member satisfaction, usability, and outcomes
  • Exceed business objectives

What we expect from you: 

  • 5+ years of consumer-facing product management experience across web and mobile apps; some AI and/or personalization experience strongly preferred.
  • Self-starter with bias to action, comfort with ambiguity, and orientation towards business outcomes
  • Proven track record of delivering successful products, ideally in a startup or fast-paced environment.
  • Excellent analytical, decision-making, and problem-solving skills.
  • Strong interpersonal and communication skills, with the ability to communicate complex concepts clearly and persuasively across different audiences.
  • Experience working with cross-functional teams in a collaborative environment.
  • Familiarity with agile development methodologies and user-centered design principles.

Preferred qualifications:

  • Healthcare / health tech or benefits tech experience
  • AI / ML / personalization experience
  • Hypergrowth start-up experience
  • Fluency with Looker, Mixpanel, and/or Iterable

The target base salary range for this position is $172,400 - $215,500, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

  • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
  • Employer sponsored 401(k) match of up to 2% for retirement planning
  • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
  • We offer competitive paid time off policies including vacation, sick leave and company holidays.
  • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
  • Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
  • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
  • Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
  • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
  • Up to $1,000 Professional Development Reimbursement a year.
  • $200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

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