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Clinical Care Navigator (EAP Onsite)

Atlanta, Georgia, United States

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

The EAP Onsite Clinician will be responsible for providing clinical support and essential EAP functions to a dedicated customer at their in-person worksites location in Marietta, GA and Roswell, GA. 

What you’ll be doing:

  • Provide clinical support and essential EAP functions
  • Ensure a personalized approach and reduction of barriers to care through in-the-moment member support (sometimes including crisis intervention), psycho-education, triage, and referral.
  • Collaborate with the Spring Health care support and clinical teams to assist members with creating a digital account, completing online screenings, and scheduling provider appointments. 
  • Document activities and support efforts to track and improve member progress in care.
  • Direct members to Spring Health’s digital CBT program, employer benefits, and external community resources as appropriate to needs.
  • Provide organizational support to facilitate response to worksite critical incidents and to support wellness initiatives around the de-stigmatization of mental healthcare.
  • Conduct consultation and training to advise leadership and human resource teams on EAP referral processes in order to help improve work-related issues that may benefit from EAP support or case management.
  • Participate in promotional activities and deliver wellness training in coordination with Spring Health’s customer support team.
  • Complete required internal training and assignments and attend team meetings. 
  • Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

 

What we expect from you: 

  • Georgia unrestricted behavioral health licensure: LPC, LCSW, LMFT, or Psychologist with minimum of 3 years of experience.
  • Ability to work onsite at two locations outside of Atlanta; Marietta and Roswell. Some local travel to alternate worksites may be required.
  • EAP experience (CEAP preferred).
  • Experience working with diverse populations (bilingual preferred).
  • Knowledge of healthcare settings and community resources.
  • Tech and computer savvy: very comfortable adopting new technologies and platforms. and efficient in tech-related tasks.
  • Excellent written and verbal communication skills.
  • Able to go above and beyond and to multi-task and context switch!
  • KPIs will include: metrics on connection to care, productivity, and member satisfaction.

The target base salary range for this position is $75,000-$95,000, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values

Benefits of working at Spring Health:

Focus on total health including:

  • Generous medical, dental, vision coverage available day 1 + access to One Medical
  • 12 yearly no-cost visits to the Spring Health network of therapists and medication management providers for you and your dependents
  • Unlimited paid time off in addition to 12 paid holidays throughout the year
  • 4-4.5 months of fully paid parental leave 

Supporting you financially through:

  • Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
  • On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
  • Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a culture you can thrive in:

  • Focus Fridays: no meetings, no distractions, just time for you to get work done.
  • Up to $1,000 Professional Development Reimbursement per calendar year.
  • $200 per year donation matching to support your favorite causes

 

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

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