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Payer Growth Executive

Remote

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Spring Health’s Payer Success team is responsible for the flawless execution of all post-sale engagement with customers, exceeding variable revenue targets, and managing renewal and upsell opportunities across Spring Health’s payer book of business. We are looking for a Payer Growth Executive to join our team to oversee a Spring Health book of business and have broader ownership of payer growth. This is a full-time, remote position on our team reporting to the Head of Payer and Partner Success, this individual will spearhead key revenue targets and own customer relationships. 

What you’ll do: 

  • Serve as strategic relationship owner, product expert, and mental health advocate for a book of business made up of Spring Health’s customers 
  • Partner closely with the Head of Payer and Partner Success to evolve and execute on the post sale strategy
  • Own variable revenue growth, maintaining primary responsibility of initiatives to drive specific revenue targets 
  • Activate key initiatives to drive cross functional accountability - making swift decisions to forecast and meet organizational KPIs
  • Establish strong relationships with customer leadership, serving as a trusted advisor 
  • Represent the voice of payer customers to inform Spring Health sales process and product/operational roadmap
  • Drive operational excellence with cross functional stakeholders to ensure Spring Health follows through on all contractual commitments across the payer book of business 
  • Serve as a point of escalation for payer service concerns, ensuring quick and satisfactory resolutions

What success looks like in this role:

Customer Retention and Renewal Rate: High retention and renewal rates, aiming to meet or exceed contractual renewal rates.
Customer Satisfaction and Engagement Score: A high customer satisfaction score, ideally improving or maintaining scores over time.
Revenue Growth and Upsell Rate: Meet or exceed variable revenue and expansion goals set by the company.

What you’ll bring: 

  • Bachelor’s degree or higher 
  • Entrepreneurial mindset and innate ability to make swift decisions
  • Business Development experience required with a proven track record of exceeding targets 
  • A deep passion to transform the U.S. healthcare system, especially mental health
  • 8+ years of experience in account management/sales/customer success/healthcare management 
  • Extensive experience managing and scaling variable revenue across national health plan relationships is preferred 
  • Outstanding communication skills with a thoughtful and collaborative approach
  • High integrity, organizational skills, and attention to detail
  • Ability to thrive in a fast-paced and high-pressure environment
  • Desire to question, probe, and/or challenge partners in order to ensure their ultimate needs are met
  • Willing and able to travel as necessary (approx. 15-20%)

What we’d love to see:

  • Experience driving strategic initiatives forward and comfort operating in ambiguity where there is no defined playbook for success
  • Demonstrated ability developing best in class relationships, effectively scaling new product offerings with health plans
  • Proficient knowledge of complexities and challenges in US healthcare
  • Experience driving and activating member communication strategies at scale

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

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