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Staff Software Engineer, Care - Servicing Platform

San Francisco, CA (Hybrid)

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

The Care Foundations group is building a new Servicing Platform team that leverages AI and automations to develop streamlined experiences for our members and providers. We build efficient, scalable, and intuitive solutions that will grow Spring Health to new heights.

Reporting to the Senior Engineering Manager - Care, this Staff Software Engineer will be a full-time role instrumental in creating and guiding the team.  You will be responsible for building a unified set of AI-powered servicing tools that automate toilsome work.  You will be a technical leader involved in driving strategic architecture decisions, a champion of technical initiatives, and a mentor to the junior engineers. You will work closely with our Product and Engineering leadership to prioritize and execute on deliverables, as a part of a collaborative team identifying the opportunities and helping create the products that transform mental healthcare for the better. 

Please note that this is a hybrid role based in San Francisco, with an expectation to be in office 2-3 days a week. Our office is located at 2 Embarcadero Ctr.

What You Will Be Doing: 

  • Act as a key partner to both Product and Engineering leaders, helping ensure that we’re building the right things, in the right ways.
  • Take on complex requirements and distill them into a proposal of small deliverables 
  • Successfully manage project priorities, deadlines, deliverables, and stakeholders
  • Create opportunities for process improvements 
  • Mentor others on how to maintain and guide your team to raise the level of quality in everything we produce 
  • Quickly pivot solutions based on feedback or complexity, effectively communicating reasons for the change and path forward to rest of your team 
  • Manage risks, dependencies and tradeoffs inevitable in complex project delivery 

What success looks like in this role:

  • Demonstrate an energetic immersion in emerging AI technologies
  • Establish trust and connections within the team and across the organization.
  • Build scalable architectures that support future growth and integrations.
  • Elevate the standards of engineering excellence and proactively identify opportunities for improvement.
  • Contribute to building a thriving team culture.
  • Deliver high-quality code and product experiences, shipping incremental value on time and with high velocity 
  • Foster productive relationships in engineering and across functions like Product and Design
  • Show leadership as an exemplary engineer and mentor across the engineering organization

What We Expect From You: 

  • Bachelor's degree in Computer Science, Electrical Engineering, or a related field
  • 12+ years of experience as an engineer or technologist, with a proven track record of delivering successful products in or adjacent to the healthcare industry, with 2+ in leadership capacity 
  • At least 3 years of experience with React, TypeScript and/or Flutter
  • At least 3 years of experience with Ruby on Rails and AWS
  • At least 2 years of experience with modern AI technologies
  • Hands on technical leadership experience leading project teams and setting technical direction
  • Exceptional communication skills, with the ability to clearly explain technical decisions to non-technical stakeholders, fostering a collaborative and purpose-driven environment.
  • An ability to navigate ambiguity, with a bias towards rapid execution over process 
  • Experience working in an early stage startup environment. Our ideal candidate will be comfortable with a high-growth, dynamic, 0-1 environment
  • Ability to identify and prevent decisions that are not "two-way door decisions"

The target base salary range for this position is $200,800 - $245,000, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

  • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
  • Employer sponsored 401(k) match of up to 2% for retirement planning
  • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
  • We offer competitive paid time off policies including vacation, sick leave and company holidays.
  • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
  • Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
  • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
  • Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
  • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
  • Up to $1,000 Professional Development Reimbursement a year.
  • $200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

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