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Senior Program Manager, Global Clinical Training and Programming (EMEA) - Geneva

Remote

Our mission: eliminating every barrier to mental health.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

Reporting to the Director of Clinical Training, the Senior Program Manager, Clinical Training and Global Programming will develop the strategy for Spring Health’s global training and programming, serve as the SME for global webinars/WellSprings, coordinate the logistics for training and programming, ensure quality member experience for the global population, meet with customers to develop customized training and programming for our larger global accounts. This is a full time remote position seated in Europe, Middle East, or Africa. Travel will be required up to 30% of the time for in person trainings.

What you’ll do: 

  • Serve as the primary Project Manager for Global (Non US) Clinical Training and Programming
  • Serve as a SME on Global Clinical Training and Programming, including across time zones, cultures and languages
  • Develop and implement a Global Clinical Training and Programming strategy that is sustainable for continued growth
  • Coordinate logistics such as creating virtual events platforms, finding clinical providers, ensuring materials are prepared, tracking reporting and evaluation metrics 
  • Work closely with large Jumbo customers to consult on Training and Programming planning, including partnering with internal stakeholders to consult, manage and advise customers.
  • Work closely with the Global team regarding strategy and implementation
  • Partner with US Program Managers to plan and coordinate training and programming
  • Ensure we are measuring training and program effectiveness
  • If possible, involved in some delivery and/or producing of events
  • Will take a leadership role in planning for global programming related to events such as World Mental Health Day

What success looks like in this role:

  • Develop and roll out a Global Training and Programming calendar, procedures and process to request and deliver clinical events globally
  • Optimize efficiency for meeting customer needs related to Clinical Programming and Training
  • Maintain customer satisfaction with training/programming as measured by average Kirkpatrick level 1 scores above 4.5 out of 5.0.

What you’ll bring: 

  • Clinical license or equivalent in your country
  • 3-5 years of experience in facilitation and event planning
  • You have complete knowledge and understanding of the unique global challenges, potential solutions, and Clinical Training and Programming
  • Work on problems of diverse scope where analysis of information requires evaluation of identifiable factors. You build solutions based on limited information and precedent and adapt existing approaches to resolve issues.
  • Enhance relationships with senior internal/external partners who are not familiar with the subject matter. You adapt style and messaging to varying audiences and often advise on difficult matters. 
  • You have complete knowledge of Program Management and data evaluation
  • You have complete knowledge of Google Suite, Zoom, and additional events platforms as needed
  • You have a solid understanding of instructional design and content development, including strong working knowledge of Adult Learning Principals.
  • You are knowledgeable about training evaluation techniques.
  • You communicate effectively with customers and fellow Spring team members

The target base salary range for this position is 123,200 -141,680 CHF. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

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