Product Support Engineer

Role: Product Support Engineer (Level 2)

Location: Los Angeles - On-Site

Salary Range: $85,000 – $95,000

 

As a Product Support Engineer on SprintRay’s Product Care team, you’ll play a key role in improving the performance, reliability, and efficiency of our products and operations. This is a mid-level, hands-on engineering role designed for someone early in their career who is eager to learn, grow, and make an impact. You’ll work across hardware, software, quality, and manufacturing teams to drive process improvements, analyze product performance, and help shape future product designs for serviceability and long-term reliability.

 

This position is ideal for a mechanical, electrical, or industrial engineer with strong problem-solving skills who wants exposure to product lifecycle engineering, continuous improvement, and cross-functional collaboration.

 

Job Duties and Responsibilities:

• Lead process optimization projects across domestic and global operations to improve efficiency and reliability
• Troubleshoot and document root cause and failure modes for hardware and electromechanical systems
• Develop and standardize procedures, best practices, and SOPs in collaboration with R&D, Product, and Quality teams
• Partner with R&D to ensure new designs are reliable and easy to service
• Maintain and enhance data systems, automation tools, and reporting dashboards (Power BI, PowerApps, etc.)
  Collect and analyze data to identify trends and recommend corrective actions
• Support integration of AI and automation into repair and reliability processes
• Communicate insights and recommendations effectively to cross-functional team members and leadership
• Provide leadership coverage when management is unavailable

 

Key Qualifications:

• Bachelor’s degree in Mechanical, Electrical, or Industrial Engineering (or related field)
• 1–3 years of experience in engineering roles (process improvement, product support, reliability, or manufacturing engineering preferred)
• Familiarity with failure analysis, troubleshooting, and process optimization of electromechanical products
• Knowledge of lean manufacturing, industrial engineering, or systems engineering methods
• Experience with data analysis and visualization (Excel, Power BI, or similar tools)
• Strong communication and collaboration skills
• Eagerness to learn and grow into a product care and process improvement expert

 

Why Join Us

• Be part of a high-growth industry and fast-moving team
• Gain broad engineering exposure across product design, manufacturing, and operations
• Opportunities for career growth into reliability, operations, or product leadership roles
• Work on cutting-edge 3D printing technology with a real-world impact in healthcare

About SprintRay:

SprintRay is a highly collaborative environment where innovative people have the freedom to satisfy their curiosity by finding creative solutions to hard problems. If you are a relentless problem solver who wants to shape the future of 3D printing, join SprintRay! Together, we can revolutionize the next 100 years of manufacturing and empower future generations of doctors, designers, and makers all over the world.

 

To All Recruitment Agencies:

Without a written agreement signed by an officer of SprintRay: a) SprintRay does not accept resumes from recruiting agencies, headhunters, or any other party expecting payment in the event SprintRay speaks with or hires a candidate from such submitted resume; b) SprintRay is not responsible for any fees related to unsolicited resumes or related Terms of Service, and c) Unsolicited resumes received will be considered the property of SprintRay and will be processed accordingly.