Repair Engineer/Warranty Engineer 2

Repair/Warranty Engineer 2

As a Repair/Warranty Engineer 2 within SprintRay’s Product Care team, you will play a critical role in ensuring Repair operations deliver high reliability and efficiency. This mid-level, hands-on role involves maintaining and improving data systems, supporting AI systems integration, developing SOPs and repair procedures, and driving process improvements. Cross-functional collaboration with teams in hardware, software, quality, and manufacturing to improve product repairability and reliability of SprintRay products

Job Duties and Responsibilities:

• Lead continuous process optimization across domestic and global Repair centers
• Troubleshoot and document root cause and failure modes for SprintRay hardware
• Maintain and enhance Microsoft platforms (PowerApps, Power BI), including AI system support and analytics
• Develop and standardize SOPs, repair procedures, and best practices in collaboration with R&D, Product, Quality, and global counterparts. 
• Collaborate with R&D, Product, and global counterparts to ensure repairability of new designs.
• Sustain and evolve data collection, automation, and reporting tools used in Repair operations 
• Effectively communicate your insights to cross-functional team members and management
• Leadership responsibilities will include standing in for management
• Collect and analyze data to identify trends and recommend corrective actions

Key Qualifications:

• Bachelor’s degree in Engineering or Technology (or Technical Trade School degree with equivalent experience)
• 3+ years experience in troubleshooting and documenting root cause and failure mode analysis of electromechanical products (3D printers preferred)
• Recommend, design, and implement dynamic tools that guide the repair of the SprintRay 3D Printer product lines
• Experience using industrial and systems engineering methodology and lean manufacturing to offer insight into improving processes
• Experience working with databases, data analytics, and automation
• Advanced skills with Office 365 tools, PowerApps, Power BI
• Excellent interpersonal and written/verbal communication abilities

Sprintray is an equal opportunity employer.

Salary Range: $85,000 - $95,000

About SprintRay:

SprintRay is a highly collaborative environment where innovative people have the freedom to satisfy their curiosity by finding creative solutions to hard problems. If you are a relentless problem solver who wants to shape the future of 3D printing, join SprintRay! Together, we can revolutionize the next 100 years of manufacturing and empower future generations of doctors, designers, and makers all over the world.

To All Recruitment Agencies:

Without a written agreement signed by an officer of SprintRay: a) SprintRay does not accept resumes from recruiting agencies, headhunters, or any other party expecting payment in the event SprintRay speaks with or hires a candidate from such submitted resume; b) SprintRay is not responsible for any fees related to unsolicited resumes or related Terms of Service, and c) Unsolicited resumes received will be considered the property of SprintRay and will be processed accordingly.