Sales Support Teamlead (f/m/d)

About SprintRay

SprintRay is a fast-growing, innovation-driven company operating across the EMEA region (Europe, Middle East, and Africa). We specialize in providing high-quality 3D printing solutions for the dental industry and are expanding rapidly. To support this growth, we are transforming our order management team into a proactive Sales Support organization and are looking for a skilled and motivated

 

Sales Support Team Leader (f/m/d)

 

to guide this transformation.

 

As Sales Support Team Leader, you will functionally lead a team responsible for supporting sales activities that are not directly handled in the field. Your role is critical to ensuring smooth operations, high-quality communication, and a seamless customer experience - primarily for our dealers and distributors across the region.

You will manage and optimize processes, support the Area Sales team, and serve as the key point of contact for order-related topics. This is a hands-on leadership role ideal for someone who thrives in a dynamic environment and is eager to explore automation and new technologies to drive efficiency.

 

Key Responsibilities

• Lead, coach, and develop the Sales Support team across the EMEA region
• Manage customer onboarding in coordination with Sales and Finance
• Maintain and update sales contracts, pricing agreements, and customer data in the ERP system
• Provide accurate product information, pricing, and availability to internal and external stakeholders
• Support Area Sales with quotations and sales-related queries
• Serve as primary contact for order confirmations, delivery updates, and invoice inquiries
• Oversee the entire Order-to-Cash process, ensuring timely and accurate execution
• Proactively communicate with distributors and sales teams on order status, shipments, and backorders
• Handle invoice discrepancies, complaints, and product returns using approved systems
• Collaborate with Finance on account creation and credit management
• Coordinate with the Fulfillment team on logistics for shipments and returns
• Generate reports and support month-end closing activities
• Drive efficiency in customer communication channels (email, chat, phone)
• Contribute to local and global projects and participate in relevant trainings

 

Requirements

• Commercial education or relevant university degree
• Proven experience in a customer-focused administrative role
• Fluent in German and English (written and spoken)
• Strong communication and problem-solving skills
• Leadership experience is an advantage
• High attention to detail and accuracy
• Experience with ERP and ticketing systems
• Excellent time management and organizational skills
• Team-oriented with a proactive, hands-on approach

 

What we offer you

• A varied and challenging role in which you can help shape and implement your own ideas
• Working in a dedicated team with open communication in a motivating work environment in a growing technology company
• Our modern and open offices in Weiterstadt (near Darmstadt) are located in an attractive business park together with a restaurant, daycare center and close to the Loop 5 shopping center and other specialty markets
• Independent work with flat hierarchies and short decision-making paths and thus a wide range of development opportunities
• Flexible working hours
• 30 days vacation and birthday off
• Adequate performance-related remuneration
• Opportunities for further training and qualification
• Free snacks and drinks
• Extensive training and colleagues who are available to answer questions

 

The SprintRay team is growing rapidly. Working in an internationally positioned, successful startup, you will be involved in a variety of challenging, interesting projects with development potential.

If you are a tireless problem solver who wants to shape the future of dental 3D printing, join SprintRay!

Together we can revolutionize dentistry and support future generations of doctors, dental technicians and medical device manufacturers around the world.

We look forward to receiving your detailed application including salary expectations and start date.

About SprintRay:

SprintRay is a highly collaborative environment where innovative people have the freedom to satisfy their curiosity by finding creative solutions to hard problems. If you are a relentless problem solver who wants to shape the future of 3D printing, join SprintRay! Together, we can revolutionize the next 100 years of manufacturing and empower future generations of doctors, designers, and makers all over the world.

 

To All Recruitment Agencies:

Without a written agreement signed by an officer of SprintRay: a) SprintRay does not accept resumes from recruiting agencies, headhunters, or any other party expecting payment in the event SprintRay speaks with or hires a candidate from such submitted resume; b) SprintRay is not responsible for any fees related to unsolicited resumes or related Terms of Service, and c) Unsolicited resumes received will be considered the property of SprintRay and will be processed accordingly.