Job Application for Program Manager Operations at SPS Global

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Are you ready to join a global leader in risk and resilience?

SPS Global is the Global Assistance arm of Concentric Group, a leading international risk consultancy. Together, we deliver integrated Security, Medical, and Crisis Response solutions to clients operating in complex environments worldwide. In a world of shifting threats, SPS Global stands as a trusted partner powered by elite professionals from military, government, and intelligence backgrounds. Our teams safeguard people, assets, and organizations through strategic foresight, operational expertise, and rapid global response. If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, SPS Global may be the organization you’ve been searching for. As part of Concentric Group, we provide a full spectrum of services, including:

• Strategic advisory and risk consultancy
• Threat intelligence and open-source monitoring
• Physical and executive protection
• Security program audits and design
• Embedded staffing and training for intelligence and security teams.

Our mission is simple yet ambitious: to be recognized as the most innovative, capable, and trusted Risk Management partner in the world.
We achieve this through our people, our integrity, and our unwavering commitment to our clients’ safety and success.

SPS Global "Reassuringly There"

We are currently looking to hire a Program Manager, Operations, to join our Corporate Team in Hereford, England, United Kingdom.

*This position requires working on-site from our Hereford, UK Headquarters.

*This is a full-time position. Work hours include days, evenings, and weekends. This position is assigned shifts on a rotational basis, together with periods of Point of contact availability.

*Program managers are the supervisory element of the Operations Center, which operates 24/7. Program managers will work a Monday to Friday pattern of early and late shifts (07:00-15:00 and 14:00-22:00) with the requirement to be the overnight point of contact and weekend point of contact once a week, every five weeks. ( Program Managers are given Monday and Tuesday off following the weekend point of contact commitment)

JOB DESCRIPTION

SPS Operations Manager has the daily responsibility for the running of the Operations Centre (OC). The role is to manage the OC and the personnel employed within, ensuring that all tasks are completed to the standard required. It is paramount that the Program Manager executes their responsibilities and manages all tasks in line with the terms set by SPS and in line with the client's requirements. This position is primarily office-based within the UK, but it is anticipated that there will be occasions when they will be expected to travel within the UK and overseas. During periods of non-operational deployment, they will be expected to manage the operation on site, wherever possible.

RESPONSIBILITIES

Communicate with co-workers, management, clients, and others in a courteous and professional manner.
To coordinate and provide oversight of all security-related issues and incidents concerning SPS operations.
Implement procedures and protocols in the event of an incident or emergency.
Maintain awareness of future planning requirements.
Day-to-day liaison and planning of tasks with clients, SPS consultants, sub-contractors, and third parties.
Providing clients with cost proposals.
Evacuation coordination as required.
Management of co-workers operating within the GRC Operations Room, to include the administration and management of – team roster, overtime and annual leave requirements.
Formulating and maintaining standard operating procedures for clients.
Provide a standby POC to cover 24/7 for all GRC-related requirements.
Facilitation of training exercises for clients.
Monitor all intelligence, travel alerts, and logistical reports in order to provide timely and accurate guidance to clients.
Support as required to embed security advisors.
Oversight of training for self and RCs requirements.
Support the Ops Director Global Assistance as required.
To undertake any duties as directed by the SPS/ Concentric SLT.

REQUIRED QUALIFICATIONS

Operational experience based on handling and management of security-related incidents.
IT literate, to include Word, Excel, and Apple Mac operating systems.
This position occasionally requires a small degree of travel away from GRC.

COMPENSATION & BENEFITS

20 Vacation Days plus Bank Holidays (8)
Personal Accident Insurance
Employee Assistance Program for personal needs
Enrollment into the pension scheme to which SPS contributes 3% of your salary
Credentity Protection - Eclipse Digital Protection by Concentric
Dedicated Security and Intelligence Training Programs for Professional Development
Coaching and Mentoring Opportunities

Hereford, United Kingdom Pay Range

£35,000 - £37,000 GBP

Concentric and SPS Global acknowledge the systemic barriers in the security industry and recognize that removing those barriers will require a collaborative and conscious effort. Concentric and SPS Global are committed to programs and initiatives that promote diversity, equity, and inclusion, enhancing our organization and the broader community. We are creating a diverse environment and are proud to be an equal opportunity employer. We encourage people from all backgrounds to apply. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

Concentric Advisors and SPS Global are committed to protecting the privacy and security of all applicants who submit personal information to us. You can access our GDPR and CCPA policy by clicking the GDPR button at the bottom of our career page.

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Program Manager Operations

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