Back to jobs

Concierge Associate 

Minneapolis, Minnesota, United States

Job Title: Concierge Associate  

Reports To: The Concierge Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. 

 

Job Overview: 

The Concierge Associate provides exceptional office and front of office services. As the first face and first impression for SPS offices, including many clients, guests, and vendors, the Concierge must maintain an engaging, helpful, can-do, resourceful, and confident demeanor while ensuring the quality and efficiency of the lobby and front desk experience for building guests. 

Overall, this position continuously offers the highest level of service to all clients and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service. 

 

Duties and Responsibilities: 

  • Provides 5-star customer service to all employees (in all forms of communication). 
  • Welcomes guests, receives and catalogs guest information, and orients new clients. 
  • Represents SPS and our clients positively in all interactions (in person, on the phone, and over email). 
  • Oversees the quality of the lobby concierge experience while demonstrating a spontaneous desire to assist others and provide excellent service. 
  • Exhibits a courteous and gracious personality even in stressful situations. 
  • Keeps building secure by receiving guests and contacting associated client host, coordinating with Building Security, and managing access levels for clients. 
  • Troubleshoots issues related to access cards, turnstile, and traffic flow. 
  • Fields questions about bike storage, mail room, loading dock, and other common inquiries. 
  • Directs requests to building maintenance, SPS staff and clients. 
  • Collaborates with other members of the team who are also responsible for the front desk experience, including cross training other staff on how to effectively handle the day-to-day operations. 
  • Greets and opens the doors (when applicable) for residents, tenants and guests. 
  • Responds to all requests in a courteous, professional manner at all times. 
  • Answers the front desk phone. 
  • Arranges for car/limo services when requested.
  • Assists with restaurant menus, reviews, recommendations, and reservations. 
  • Provides directions for parks, restaurants, airports, etc. 
  • Maintains control of all keys, including the logging of keys in and out. 
  • Announces all visitors to the clients and tenants. Keep all visitors at the front desk until. permission is received from the unit resident/tenant. Exhibit a positive and professional attitude. Be kind and helpful to everyone. 
  • Escorts/assists tenants to and from cars, lobby areas, etc. 
  • Proactively assists with packages and groceries. 
  • Provides additional level of security for the complex.
  • Assists with dry cleaning. 
  • Takes resident requests for maintenance services and completes the required documentation. 
  • Prevents unauthorized written and verbal solicitations throughout the building. 
  • Takes control of the lobby and monitors cameras and the entranceway. 
  • Maintains a clean and pleasant environment. 
  • Secures all packages, deliveries, and other appropriate items at the designated area. 
  • Monitors use and return of carts. Keep appropriate records in the logbook. 
  • Logs in all contractors. Notify the superintendent of any contractors or repairmen in the building.
  • Proactively seeks out additional work during downtime. 
  • Builds professional relationships with customers and other teams.
  • Maintains professionalism and composure when interacting with all employees. 
  • Trains back-up and provides guidance on policies and procedures. 
  • Determines what additional support is needed when handling sensitive inquiries. 
  • Provides exceptional customer service to client. 
  • Provides reception or concierge (front of office) or mail/office services (back of office) coverage as needed. 

Competencies: 

  • Strong verbal and written communication skills. 
  • Excellent customer service skills. 
  • PC skills MS Office Suite experience. 
  • Ability to handle multiple tasks simultaneously. 
  • Good organizational skills. 
  • Possesses ability to work independently and capable of completing projects. 
  • Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials. 

 

Qualifications and Education Requirements: 

  • High School Diploma (or equivalent) required.  
  • 1-2+ years prior work experience preferred. 
  • Ability to work assigned work hours determined by manager.  
  • Excellent organizational and time management skills. 
  • Analytical abilities and aptitude in problem-solving. 
  • Superb written and verbal communication skills. 
  • Current knowledge or ability to learn computer-based systems required for functions of position. 
  • Required to maintain an overall professional appearance and attitude. 
  • Adhere to all policies and procedures required. 

 

Physical Demands: 

  • Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs. 
  • Ability to walk, bend, kneel, stand, and/or sit for an extended period of time. 
  • Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.). 
  • Ability to lift or move 40 lbs. or greater frequently. 

 

Travel: None or Negligible 

 

Other Duties: 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

WHAT WE OFFER

  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
    • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.

In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

To view our privacy policy, click on the link below:

SPS-North America Privacy Policy

 

Create a Job Alert

Interested in building your career at SPS-North America? Get future opportunities sent straight to your email.

Create alert

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
What is your desired work schedule?
Select...

If yes, you can always opt-out by replying STOP.

Company Standard Application Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.

Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in SPS-North America’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.