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Client Services Associate

Portland, Maine, United States

The Records Associate sits on-site with the client and ensures the security and preservation of records.

 

Key Responsibilities: 

  • Monitor and listen to customers to understand inquiries and requests in order to provide accurate information and prompt assistance
  • File and retrieve documents as required either, hard copy, electronically or microfiche
  • Coordinate information creation, receipt, storage retrieval and disposition
  • Ensure security and preservation of records in records centers and inactive records
  • Exhibit excellence in customer service and the ability to serve others
  • Ensure application of retention schedules to inactive records
  • Answer verbal, telephone, written and E-mail inquiries, regarding records requests in an efficient manner
  • Prepare new files within the records system guidelines
  • Other duties as assigned

 

Competencies:

  • Results oriented
  • Driven by client satisfaction
  • Strong integrity, solid business ethics
  • Excellent presentation and interpersonal skills
  • Excellent written and oral communication skills
  • Expert in customer service skills, professional attitude and appearance
  • Good organizational skills
  • Ability to maintain confidentiality
  • Attention to detail
  • Able to speak clearly so listeners understand, identify and understand the speech of another person
  • Visual acuity
  • Strong initiative required; ability to work independently with minimal direct supervision
  • Flexibility in dealing with simultaneous projects
  • Ability to learn skills quickly
  • Reading, writing, and arithmetic skills required

 

Qualifications:

  • High School Diploma or equivalent
  • Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc.

 

Physical Demands:

  • Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
  • Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
  • Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.)
  • Ability to lift or move 40 lbs. or greater frequently

 

Travel: No travel required.

 

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

 

WHAT WE OFFER

  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
    • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.

In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

To view our privacy policy, click on the link below:

SPS-North America Privacy Policy

 

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