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Client Services Supervisor

New York, New York, United States

The Client Services Supervisor (CSS) position is to sit on-site with our client and oversee multiple sites or projects. The position is responsible for daily service delivery, employee management, overall customer satisfaction, and strict adherence to all SPS policies. The CSS will act as the primary daily client contact in correlation with the Client Service Manager. While overseeing the staff onsite for all supervisory functions required. 

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service. 

The Client services supervisor will manage multiple mailroom sites (Business Service Centers). 

People management includes:

  • Extremely good attendance and punctuality on-site is essential for this role.
  • Ensuring scheduling of staff is accurate and meets clients' needs
  • Ensuring sites are up and running per the service level agreement with our client, Amazon
  • In-depth understanding of staff's standard operating procedures
  • Light training/coaching of staff
  • Consistent and professional verbal and written communication
  • Precise and concise communications to staff and manager
  • Professional development and performance discussions with staff
  • Regularly attend meetings and taking on projects to expand and improve the quality of operations
  • Reporting all escalations out of scope to the client service manager.

Qualifications and Education Requirements: 

  • High School Diploma (or equivalent) required. Bachelor’s Degree or higher preferred. 
  • Minimum of 3+ years of experience in high level relationship building and operational management. 
  • Previous management/ supervisor experience overseeing 5-10 employees. 
  • Ability to build business relationships and interact effectively with “C” level executives. 
  • Solid understanding of selling skills. 
  • Exceptional computer skills. 
  • Industry related experience a plus. 
  • Driven by client satisfaction, with proven track record of diplomacy and ownership. 
  • Strong integrity, solid business ethics. 
  • Strong team approach to account management. 
  • Creative strategic thinking and performance. 
  • Required to maintain an overall professional appearance and attitude. 
  • Adhere to all policies and procedures required. 

 

Physical Demands: 

  • Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs. 
  • Ability to walk, bend, kneel, stand, and/or sit for an extended period of time. 
  • Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.). 
  • Physically able to talk on the phone and input data simultaneously. 
  • Ability to lift or move 40 lbs. or greater frequently. 
  • Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or may include detection of differences between colors, including shades of color and brightness. 

Travel: Some local travel is required for this position. Approximately up to 25%. 

Other Duties: 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Pay Range

$22 - $22 USD

WHAT WE OFFER

  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
    • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.

In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

To view our privacy policy, click on the link below:

SPS-North America Privacy Policy

 

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