Receptionist/Office Services Associate

Job Overview:

The Receptionist/Mailroom Associate delivers exceptional service by supporting a range of office operations and facilities functions. This versatile role includes assisting with mail and shipping operations, maintaining office supply and pantry inventory, setting up conference rooms, and providing light facilities support. The individual ensures the efficient operation of the workplace while upholding a professional image of the company.

In addition to these core responsibilities, the role involves engaging with employees and visitors to deliver outstanding customer service. Whether troubleshooting facilities issues, assisting with office moves, or supporting the business center, the  Receptionist/Mailroom Associate plays a key role in creating a seamless and professional workplace experience.

What You Will Be Doing:

• Provide outstanding customer service by assisting with scanning, delivering, tracking, and reporting incoming and outgoing business packages and mail (via UPS, USPS, FedEx, etc.).
• Support onsite personnel in retrieving packages and managing records through in-person interaction, email, phone, or other methods.
• Oversee the onsite business center, which may include office supply stocking, assisting with copy/print orders, conference room setup, pantry inventory, light facilities tasks, or serving as a backup for the receptionist.
• Assist with the inventory and maintenance of existing furniture and equipment, including minor repairs and troubleshooting facilities issues or coordinating with outside vendors.
• Help with office moves and setting up meetings/events, including overseeing catering needs.
• Maintain proper inventory for copiers, printers, fax machines, kitchens, and copy rooms.
• Perform light cleaning and tidying of office and conference rooms.
• Receive, sort, and distribute incoming mail and parcels to the business center.

What We Need From You:

• 1+ year of experience in office administration, shipping/receiving, mailroom, retail, hospitality, or customer service.
• A positive and professional attitude with a willingness to go above and beyond for our customers.
• The ability to handle physical duties such as lifting, bending, and moving items up to 40 lbs.
• Strong ability to work both independently and collaboratively in a team setting.
• Familiarity with or willingness to learn technology, including handheld scanners, email, and professional messaging tools like Teams, Slack, or Google.
• A bright, articulate demeanor with a neat and professional appearance.

Competencies:

• Driven by client satisfaction and delivering 5-star customer service.
• Strong integrity with solid business ethics.
• Excellent verbal and written communication skills.
• Professional attitude and appearance with expert-level customer service skills.
• Good organizational skills with strong attention to detail.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Strong aptitude in managing time effectively and juggling multiple tasks.
• Results-oriented and driven to meet goals.
• Works well with both internal (SPS) and external (assigned client) teams.
• Fast learner, adaptable, and flexible to handle change or adverse situations.
• Good at following instructions and responding to immediate needs.
• Ability to handle multiple tasks simultaneously and prioritize effectively.
• Proactive, seeks out additional work during downtime, and has a task-driven personality.
• Comfortable working independently and capable of completing projects autonomously.

Physical Demands:

• Fine and/or gross motor skills, including the ability to grasp, lift, and move packages on a standard wheeled cart with a load capacity of 40 lbs.
• Ability to walk, bend, kneel, stand, or sit for extended periods of time.
• Manual dexterity required for operating office machinery (phones, copy machines, binding equipment, etc.).
• Ability to lift or move packages weighing 40 lbs. or greater frequently.
• Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Must be able to utilize a computer monitor and keyboard.

Travel: None or negligible.

Other Duties: This job description is not designed to cover all activities, duties, or responsibilities required of the employee for this role. Duties, responsibilities, and activities may change at any time with or without notice.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.

In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

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