Facilities Associate

Job Overview:

The Facilities Associate delivers exceptional service by supporting a range of office operations and facilities functions. This versatile role includes assisting with mail and shipping operations, maintaining office supply and pantry inventory, setting up conference rooms, and providing light facilities support. The individual ensures the efficient operation of the workplace while upholding a professional image of the company.

In addition to these core responsibilities, the role involves engaging with employees and visitors to deliver outstanding customer service. Whether troubleshooting facilities issues, assisting with office moves, or supporting the business center, the Facilities Associate plays a key role in creating a seamless and professional workplace experience.

The impact you’ll make: 

No matter whether an employee comes into the office for an individual project or a team meeting, you know what to do to make them feel they have everything they need to be successful. They will appreciate you quickly helping with maintenance requests, flexibility, and your professionalism that’s beyond compare. When they know you genuinely care about the quality of their onsite work experience, you are operating at a level of excellence. 

What you will be doing: 

• Assist with the inventory and maintenance of existing furniture and equipment. 

• Repair, service, and troubleshoot facilities needs or work with outside vendors to ensure onsite needs are met. 

• Assist with office moves and setting up meetings and events, to include overseeing catering needs. 

• Responsible for maintaining proper inventory for supplies related to copiers, printers and fax machines. 

• Stocking of kitchens and copy rooms, includes resupply and inventory. 

• Light cleaning/tidying of office and conference rooms. 

• Receive/sort incoming mail and parcels to business center. 

• May support the onsite business center, which may include: copy/print, conference room setup up, or serving as backup to reception area. 

What we need from you: 

• 1+ year experience in office administration, retail, hospitality, or customer service. 

• A positive and professional attitude with a willingness to go above and beyond for our customers. 

• Ability to handle physical duties (carrying and/or moving 40lbs) associated with the job - lifting, bending, etc. 

• To be able to work both independently and in a team setting successfully. 

• The capability to use/learn technology such as: handheld scanners, email, professional messaging (Teams, Slack, Google). 

• An ability to be bright, articulate, and neat in appearance. 

Competencies:

• Driven by client satisfaction and delivering 5-star customer service.
• Strong integrity with solid business ethics.
• Excellent verbal and written communication skills.
• Professional attitude and appearance with expert-level customer service skills.
• Good organizational skills with strong attention to detail.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Strong aptitude in managing time effectively and juggling multiple tasks.
• Results-oriented and driven to meet goals.
• Works well with both internal (SPS) and external (assigned client) teams.
• Fast learner, adaptable, and flexible to handle change or adverse situations.
• Good at following instructions and responding to immediate needs.
• Ability to handle multiple tasks simultaneously and prioritize effectively.
• Proactive, seeks out additional work during downtime, and has a task-driven personality.
• Comfortable working independently and capable of completing projects autonomously.

Qualifications and Education Requirements:

• High School Diploma (or equivalent) required.
• 1-3 years of prior work experience, with a strong preference for experience in administrative, reception, or concierge roles.
• Strong organizational and time management skills.
• Analytical abilities and strong problem-solving aptitude.
• Proficiency in Microsoft Office Suite and ability to learn new computer-based systems (PC/Mac systems, multi-phone line systems, multifunctional devices, copiers, scanners, etc.).
• Superb written and verbal English communication skills.
• Ability to multi-task and prioritize tasks and customer needs efficiently.
• Must adhere to all company policies and maintain a professional appearance and attitude.
• Ability to work the hours assigned by the manager.

Physical Demands:

• Fine and/or gross motor skills, including the ability to grasp, lift, and move packages on a standard wheeled cart with a load capacity of 40 lbs.
• Ability to walk, bend, kneel, stand, or sit for extended periods of time.
• Manual dexterity required for operating office machinery (phones, copy machines, binding equipment, etc.).
• Ability to lift or move packages weighing 40 lbs. or greater frequently.
• Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Must be able to utilize a computer monitor and keyboard.

Travel: None or negligible.

Other Duties: This job description is not designed to cover all activities, duties, or responsibilities required of the employee for this role. Duties, responsibilities, and activities may change at any time with or without notice.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.

In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

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