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Workplace Experience Ambassador

Ann Arbor, Michigan, United States

Come explore the Power of Possibility with a career at SPS! 

The Workplace Experience Ambassador oversees the administrative function of the office including property and office management, mail/supply, technology and security.

Overall, this position ensures the office runs as smoothly as possible for the firm, so that staff can focus on their work objectives.

Duties and Responsibilities:

  • Provides reception or concierge (front of office) coverage; Provides 5-star customer service to all employees.
  • Inspects general office space and equipment following the provided inspection checklist.
  • Creates work orders including uploading photos to initiate repairs.
  • Oversees office equipment maintenance and safety tests.
  • Ensures conference rooms are clean and furniture placed according to plan.
  • Coordinates onboarding of approved vendors on-site and assisting the Sr. Regional Property Manager and Critical Environments on providing feedback on vendor performance while on-site.
  • Breakroom organization, cleaning, and stocking including administration of healthy snack program.
  • Coordinates support for all office facilities and office functions needs.
  • Receives inbound mail/packages; Manages outgoing mail/package transactions. Distributes mail/packages to company personnel.
  • Maintains the Business Service Center and monitors level of office supplies on the floor, replenishing as needed.
  • Assists Property Manager with coordinating ergonomic reviews as requested by employees and assisting with set-up of any approved ergonomic accessories.
  • Perform “desktop/peripheral” duties such as computer delivery, computer pick-up and return to client’s imaging center, assist with distribution and management of peripherals such as mice, keyboards, docking blocks, to including keeping a detailed inventory of devices.  
  • Oversees first-level response and support for local technology/AV issues.
  • Assist with minor, but important health and safety tasks such as monitoring “sharps” containers, battery recycling, AED/first aid monitoring.
  • Oversees and provides local administrative support of client’s Corporate Security, Safety & Health initiatives, including access/badge control system, visitor registration system, onsite fingerprinting, badge issuance, incident reporting, Safety Squad Program (CRP/first aid training & emergency preparedness, including liaison with building management related to annual evacuation and shelter-in-place drills).

Qualifications and Education Requirements:

  • High School Diploma (or equivalent) required.
  • 1+ years prior relevant work experience such as: concierge, administrative services, hospitality, office services, mailroom, facility coordination, or similar.
  • Strong verbal and written English communication skills.
  • Excellent customer service skills.
  • Computer skills including Microsoft Office Suite and experience using online software applications.
  • Ability to handle multiple tasks simultaneously.
  • Good organizational, independent, and time management skills.
  • Working knowledge of office equipment.
  • Ability to remain calm, organized, and clear headed during an emergency event.
  • Analytical abilities and aptitude in problem-solving.
  • Required to maintain an overall professional appearance and attitude.
  • Ability to work assigned work hours determined by manager.

 

Physical Demands

  • Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
  • Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
  • Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
  • Physically able to talk on the phone and input data simultaneously.
  • Ability to lift or move 40 lbs. or greater frequently.
  • Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or may include detection of differences between colors, including shades of color and brightness.

Travel: Some local travel may be required.

 

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pay Range

$20 - $22 USD

WHAT WE OFFER

  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
    • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.

In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

To view our privacy policy, click on the link below:

SPS-North America Privacy Policy

 

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