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Client Services Associate - Print and Mail Fulfillment

Phoenix, Arizona, United States

Job Overview:

The Client Services Associate (Print and Mail Fulfillment) provides exceptional office and mail services, delivering operational functions in the following areas: processing of document requests, prepping and kitting of materials, processing outgoing mail and shipping requests, replenishing/organizing/ordering office supplies (pens, paper, toner), ensuring copy/print machines are functional and stocked, and providing light maintenance/cleaning.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.



Key responsibilities include:

  • Provide superior customer service and demonstrate professionalism at all times
  • Perform various support service activities focusing on printing, binding and kitting materials
  • Perform various support activities focusing preparing outgoing mail and accountable items
  • Utilize onsite resources, software and programs to ensure accountability and accuracy
  • Maintain a consistent and flexible schedule to meet the changing needs of the business
  • Handle time sensitive and confidential information, including documents, adhering to all security protocols
  • Handle all inventory management of supplies weekly to include ordering, stocking, maintaining par levels
  • Perform quality control functions as directed to ensure accuracy
  • Perform other tasks as assigned.
  • Monitor and reply to client communications, including email, in a timely and professional manner
  • Calculate and document metrics, including daily volumes, meeting all reporting deadlines
  • Maintain all compliance expectations regarding sensitive and confidential materials

 

The successful job seeker must be able to demonstrate the following qualifications:

  • Must also be able to pass a client specific background screening
  • Minimum of 6 months customer service or related experience required
  • Minimum of 6 months demonstrated knowledge and experience in a related functional area preferred
  • Excellent communication skills both verbal and written
  • Ability to effectively work individually or in a team environment
  • Competency in performing multiple functional tasks
  • Ability to meet employer's attendance policy
  • Ability to handle highly confidential documents
  • Working knowledge of MS Office/PC/Windows experience required
  • Experience utilizing Microsoft Outlook strongly preferred
  • Familiar with printing devices preferred
  • Ability to lift and/or move items up to 55 pounds or the maximum allowed by current State Law with or without accommodations
  • Ability to stand, sit, and/or walk for long periods of time with or without accommodations

 

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

WHAT WE OFFER

  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
    • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.

In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

To view our privacy policy, click on the link below:

SPS-North America Privacy Policy

 

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