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Client Service Associate

St. Louis, Missouri, United States

The Client Services Associate provides exceptional office and mail services, delivering operational functions in the following areas: processing of client records fulfillment, cross training in all mailroom services.


Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.


Duties and Responsibilities:

  • Maintains the Business Service Center area in a neat and orderly fashion.
  • Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality.
  • Proactively seeks out additional work during downtime.
  • Builds professional relationships with customers and other teams.
  • Maintains professionalism and composure when interacting with all employees.
  • Provide superior customer service and demonstrate professionalism at all times
  • Perform various support service activities focusing on printing, organizing and kitting materials
  • Perform various support activities focusing on preparing outgoing mail and accountable items
  • Utilize onsite resources, software and programs to ensure accountability and accuracy
  • Maintain a consistent and flexible schedule to meet the changing needs of the business
  • Be available for overtime during peak seasonal times
  • Handle time sensitive and confidential information, including documents, adhering to all security protocols
  • Handle all inventory management of supplies weekly to include ordering, stocking, maintaining par levels
  • Perform quality control functions as directed to ensure accuracy
  • Perform other tasks as assigned
  • Cross train to perform mailroom services as needed
  • Monitor and reply to client communications, including email, in a timely and professional manner
  • Calculate and document metrics, including daily volumes, meeting all reporting deadlines
  • Maintain all compliance expectations regarding sensitive and confidential materials

Competencies:

  • Strong verbal and written communication skills.
  • Excellent customer service skills.
  • PC skills MS Office Suite experience.
  • Ability to handle multiple tasks simultaneously.
  • Good organizational skills.
  • Working knowledge of MFD equipment.
  • Possesses ability to work independently and within a team, capable of completing projects.
  • Ability to handle highly confidential documents – attention to detail is paramount
  • Experience with large/production printing devices preferred
  • Basic PC/Windows experience required – including Word/Excel

Qualifications and Education Requirements:

  • Must also be able to pass a client specific background screening
  • Minimum of 1 year customer service or related experience required.
  • Minimum of 1 year demonstrated knowledge and experience in a related functional area preferred
  • Ability to work assigned work hours determined by manager.
  • Excellent organizational and time management skills.
  • Analytical abilities and aptitude in problem-solving.
  • Superb written and verbal communication skills.
  • Current knowledge or ability to learn computer-based systems required for functions of position.
  • Required to maintain an overall professional appearance and attitude.
  • Adhere to all policies and procedures required.


Physical Demands:

  • Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
  • Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
  • Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
  • Ability to lift or move 45 lbs. or greater frequently.

Travel: None or Negligible

 

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

 

WHAT WE OFFER

  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
    • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.

In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

To view our privacy policy, click on the link below:

SPS-North America Privacy Policy

 

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