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Workplace Experience Ambassador

Irvine, California, United States

 

 

Come explore the Power of Possibility with a career at SPS! 

The Workplace Experience Ambassador will help to elevate the office experience by providing personalized, client-centric services and administrative support. The individual will work proactively with Experience Team to provide curated experiences, general office support and hospitality services. This team member will serve as a “one-stop shop” and ensure all requests are completed to client specifications. This person is the warm welcome and fond farewell, creating memorable experiences for our client and clients’ guests. The Workplace Experience Ambassador at SPS Global specializes in enhancing the event experience for clients and visitors by providing dedicated support during onsite events. This role is crucial in event support with setups, coordinating with various teams to ensure smooth execution, and maintaining high standards of hospitality to create memorable experiences.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Duties and Responsibilities:

• Event Planning and Coordination:
o Coordinate with Facilities Management and other relevant teams to ensure all aspects of the event are executed flawlessly.
o Support with equipment and furniture arrangements according to event specifications.
• Risk Management and Security Oversight:
o Identify and escalate potential security risks or privacy concerns.
o Participate in the company’s Crisis Response Team, ready to guide clients and guests in emergencies

• Client Engagement and Hospitality Management:
o Provide a warm and professional welcome to all event attendees, setting a positive tone for the event.
o Offer personalized services during events, such as catering to specific guest needs and managing special requests.
o Engage proactively with attendees, ensuring their comfort and satisfaction throughout the event.

• Onsite Support and Logistics Management:
o Monitor event proceedings to address and resolve issues promptly.
o Ensure all event-related setups are completed on time and meet client expectations.
o Handle any last-minute adjustments to event plans, including changes in layout, timing, or services.

Qualifications:

• High School Diploma or equivalent required.
• At least one year of prior experience in event support, hospitality, or a similar client-facing role.
• Strong ability to coordinate multiple tasks and manage time effectively.
• Technical/computer skills, including Microsoft Office Suite, digital ticketing, conference room scheduling programs, etc.
Competencies:
• Excellent verbal and written communication skills.
• High level of customer service and ability to work well under pressure.
• Strong organizational skills and attention to detail.
• Ability to work collaboratively with a team and independently when required.
• Intermediate to Expert proficiency with MS Office including Excel and Powerpoint.
Physical Demands:
• Ability to lift or move heavy items up to 40 lbs. as needed for event setups.
• Active role requiring significant standing, walking, and moving around during events.
Work Schedule:
• Regular working hours will be 8 a.m. to 5 p.m. (Pacific Time) Monday through Friday.
• Event support may be required outside of these hours:
o Scheduled start time may be adjusted to a later start so total hours for the day do not exceed 8 hours, and/or
• The Overtime rate will be paid according to California state law.

 

Travel: None or negligible.

 

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pay Range

$25 - $26 USD

WHAT WE OFFER

  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
    • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.

In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

To view our privacy policy, click on the link below:

SPS-North America Privacy Policy

 

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