Client Service Associate

The Client Services Associate provides exceptional office and mail services, delivering operational functions in the following areas: processing of client records fulfillment, cross training in all mailroom services.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Responsibilities:

• Operate a vehicle with a gross vehicle weight exceeding 10,001 lbs (e.g., Cube Truck, 24-26 ft Straight Truck) for scheduled and unscheduled pickups and deliveries on campus.
• Pick-up and deliver parcels, packages, and other items to customers within established timeframes and service standards.
• Lift large bundles of packages and shipments as required.
• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude.
• Demonstrate flexibility in meeting customer demands in a high-volume, production environment.
• Participate in cross-training and perform additional duties as assigned.
• Maintain all logs and reporting documentation with strong attention to detail.
• Consistently adhere to business procedure guidelines.
• Adhere to safety policies, DOT, and traffic regulations at all times.
• Operate a forklift as needed (training and certification provided).
• Maintain a neat and orderly Business Service Center area.
• Assist with copy/print orders and monitor equipment functionality.
• Proactively seek additional work during downtime and support other team members as needed.
• Build and maintain professional relationships with customers and teams, ensuring a high level of professionalism.
• Provide superior customer service and maintain composure in all employee interactions.
• Handle various support service activities, such as printing, organizing, and preparing outgoing mail or accountable items.
• Utilize onsite resources, software, and programs to ensure accuracy and accountability.
• Maintain a consistent and flexible schedule to meet business needs, including overtime during peak times.
• Handle sensitive and confidential information, adhering to all security protocols and compliance expectations.
• Manage inventory of supplies weekly, including ordering, stocking, and maintaining par levels.
• Perform quality control functions to ensure accuracy in all tasks.
• Cross-train to perform mailroom services when required and monitor client communications in a timely manner.
• Calculate and document daily metrics, meeting all reporting deadlines.

Qualifications:

• A valid California driver's license with a good driving record.
• Minimum 21 years of age.
• Ability to comply with all applicable US Department of Transportation requirements.
• Minimum 1 year of driving, courier, or delivery experience.
• Experience driving vehicles from vans to 24' trucks.
• Ability to adhere to safe driving procedures and awareness of delivery areas.
• Excellent customer service skills, both internally and externally.
• Ability to work independently and in a team environment.
• Strong verbal and written communication skills.
• Ability to meet the employer's attendance policy.
• Ability to lift up to 40 pounds with or without accommodation and safely maneuver heavy or palletized products.
• Ability to stand for long periods, with or without accommodation, and perform significant walking, lifting, pushing, and pulling tasks.
• Must be able to pass a client-specific background screening.
• Minimum of 1 year of customer service or related experience.
• Excellent organizational and time management skills.
• Strong analytical abilities and problem-solving skills.
• Ability to learn computer-based systems required for the position.

Competencies:

• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Proficient in MS Office Suite (Word, Excel).
• Ability to multitask and manage competing priorities effectively.
• Excellent organizational skills with attention to detail.
• Working knowledge of MFD (multi-functional devices) equipment.
• Ability to work independently and within a team environment.
• Experience with large/production printing devices preferred.
• Basic PC/Windows experience required.

Additional Requirements:

• Adhere to all company policies and procedures.
• Required to maintain a professional appearance and attitude at all times.
• Must be available for overtime during peak seasonal periods.

Physical Demands:

• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
• Ability to lift or move 45 lbs. or greater frequently.

Travel: None or Negligible

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.

In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

To view our privacy policy, click on the link below:

SPS-North America Privacy Policy