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Fraud Specialist (Call Center)

New York, New York, United States

#PartTime

We are seeking a dedicated Call Center Fraud Specialist. In this role, you will be the first line of defense against fraudulent activity, working within a fast-paced call center environment to identify, investigate, and resolve potential fraud cases across various channels.

You’ll handle inbound and outbound calls related to suspicious transactions, verify customer identity, and collaborate with internal departments to ensure timely resolution. This position requires strong communication skills, critical thinking, and the ability to maintain a high level of accuracy under pressure.

Duties and Responsibilities:

  • Monitor customer transactions and accounts to detect unusual or suspicious activity in real time.
  • Analyze data to identify emerging fraud trends, patterns, and potential vulnerabilities.
  • Contact customers to verify potentially fraudulent transactions and take appropriate action to secure accounts.
  • Collaborate with internal teams—including Risk, Compliance, and Customer Service—and occasionally liaise with law enforcement or external partners.
  • Assist in the development, implementation, and optimization of fraud prevention tools, techniques, and workflows.

Requirements:

  • Proven experience as a Customer Service Representative in a call center environment.
  • Previous experience in fraud detection, risk analysis, or call center support preferred.
  • Excellent communication skills, both verbal and written, with the ability to explain complex information clearly and concisely.
  • Analytical mindset with the ability to interpret financial data and make informed decisions.
  • Detail-oriented and organized, with a focus on accuracy and documentation.
  • Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
  • Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
  • Proficiency in Microsoft Excel for data analysis and reporting.

Physical Demands: 

  • Ability to walk, bend, kneel, stand, and/or sit for an extended period of time. 
  • Manual dexterity is required for operating office machinery (phone, computer, copy machines, binding equipment, etc.). 
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 
  • Must be able to utilize computer monitor and keyboard. 

Travel: None or Negligible 

Other Duties: 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Pay Range

$21 - $21 USD

WHAT WE OFFER

  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
    • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.

In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

To view our privacy policy, click on the link below:

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