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Experience Project Coordinator

New York, New York, United States

Job Overview:

The Experience Project Coordinator will be instrumental in executing seasonal guest experience initiatives at the Center. This role focuses on developing premium offerings, enhancing guest engagement, and supporting revenue-driving experiences across VIP tours, holiday events, and bundled ticket packages. Reporting into the Experiences team, this position ensures operational readiness and excellence during critical seasonal periods by leading high-impact activations and optimizing visitor journeys.

Typical Work Schedule: 9:00 AM – 5:00 PM, Monday through Sunday (varies based on events and seasonal needs)

 

What You Will Do:

  • Deliver a refreshed the Center Tour (RCT) experience, including a new Rainy Day version to mitigate weather disruptions and a reimagined tour script potentially with external creative collaboration.
  • Develop and execute training modules and script delivery coaching for Ambassadors, Guides, and seasonal Holiday staff
  • Coordinate with internal stakeholders to update operating hours and labor planning during peak periods.
  • Design and launch the Ultimate Holiday Experience, including pre- and post-tree lighting packages, bundled with offerings such as the Tree Climb.
  • Collaborate with F&B and Retail teams to integrate upsell opportunities into premium guest packages.
  • Drive guest experience enhancements by analyzing post-visit surveys, identifying drop-off points, and initiating rapid improvements.
  • Support marketing and sales efforts to segment target audiences and align product offerings accordingly. Ensure timely execution of new initiatives to avoid lost revenue opportunities and maximize seasonal profitability.

Expected Impact:

The role is expected to significantly increase revenue by enhancing the VIP Pass and Ultimate Holiday Experience, improving guest journey experiences, and integrating upsell opportunities. The Experience Project Coordinator will help maintain the momentum of strategic guest-facing programs, minimize operational delays, and support strong Q4 business performance.

Qualifications:

  • High school diploma required; college degree preferred
  • Strong organizational and time management skills
  • Excellent written and verbal communication
  • Ability to interpret data and translate it into action
  • Comfortable working with cross-functional teams and all levels of management
  • Professional appearance and demeanor
  • Proficiency in Microsoft Office, especially Excel

Physical Demands:

  • Must be able to stand/walk for extended periods during activations
  • Occasional lifting or movement of materials may be required

 

Travel: None or Negligible 

Other Duties: 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Pay Range

$45 - $45 USD

WHAT WE OFFER

  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
    • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.

In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

To view our privacy policy, click on the link below:

SPS-North America Privacy Policy

 

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