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Concierge Associate 

Ann Arbor, Michigan, United States

Job Title: Concierge Associate  

Reports To: The Concierge Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. 

Job Overview: 

The Concierge Associate provides exceptional office and front of office services. As the first face and first impression for SPS offices, including many clients, guests, and vendors, the Concierge must maintain an engaging, helpful, can-do, resourceful, and confident demeanor while ensuring the quality and efficiency of the lobby and front desk experience for building guests. 

Overall, this position continuously offers the highest level of service to all clients and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service. 

Duties and Responsibilities: 

  • Deliver 5-star customer service in all communications and interactions.
  • Greet guests, manage visitor logs, and orient new clients.
  • Represent SPS and clients professionally at all times.
  • Oversee the lobby experience and assist with inquiries and requests.
  • Maintain building security by coordinating guest access and troubleshooting access issues.
  • Respond to questions about facilities (mailroom, bike storage, loading dock, etc.).
  • Direct service and maintenance requests appropriately.
  • Collaborate with front desk team and train colleagues as needed.
  • Answer phones, arrange transportation, and provide local recommendations.
  • Manage keys, announce and hold visitors until authorized, and escort tenants as needed.
  • Handle deliveries, dry cleaning, packages, and monitor lobby cameras.
  • Maintain cleanliness and security of the front desk area.
  • Log contractor activity and monitor use of building carts.
  • Remain proactive during downtime and provide back-up coverage as needed.
  • Uphold professionalism, assist with sensitive inquiries, and build strong client relationships.

Competencies: 

  • Strong verbal and written communication skills. 
  • Excellent customer service skills. 
  • PC skills MS Office Suite experience. 
  • Ability to handle multiple tasks simultaneously. 
  • Good organizational skills. 
  • Possesses ability to work independently and capable of completing projects. 
  • Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials. 

Qualifications and Education Requirements: 

  • High School Diploma (or equivalent) required.  
  • 1-2+ years prior work experience preferred. 
  • Ability to work assigned work hours determined by manager.  
  • Excellent organizational and time management skills. 
  • Analytical abilities and aptitude in problem-solving. 
  • Superb written and verbal communication skills. 
  • Current knowledge or ability to learn computer-based systems required for functions of position. 
  • Required to maintain an overall professional appearance and attitude. 
  • Adhere to all policies and procedures required. 

Physical Demands: 

  • Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs. 
  • Ability to walk, bend, kneel, stand, and/or sit for an extended period of time. 
  • Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.). 
  • Ability to lift or move 40 lbs. or greater frequently. 

Travel: None or Negligible 

Other Duties: 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Pay Range

$17 - $18 USD

WHAT WE OFFER

  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
    • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.

In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

To view our privacy policy, click on the link below:

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