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Hospitality & Workplace Experience Associate

New York, New York, United States

Job Title: Hospitality & Workplace Experience Associate

Position Summary:
We are seeking a Hospitality & Workplace Experience Associate who brings warmth, organization, and a keen eye for detail to every interaction. This role is perfect for someone who thrives in a hospitality setting—creating seamless catering experiences, supporting office events, and ensuring our workspaces are inviting and well-stocked. You’ll blend guest-focused service with behind-the-scenes operational support, helping our offices run smoothly while making every occasion memorable.

What You’ll Do:

Catering & Event Support

  • Coordinate and set up catering for meetings, events, and special gatherings
  • Ensure food and beverage presentations are professional, appealing, and timely
  • Maintain cleanliness and replenishment of catering areas before, during, and after events
  • Assist with event logistics, including furniture arrangements, décor touches, and technical needs
  • Work closely with vendors to confirm orders, deliveries, and service quality

Mailroom & Logistics Support

  • Process and track outgoing shipments, including UPS and other carriers
  • Receive, sort, and deliver incoming mail and packages promptly
  • Support bulk deliveries and large-scale mailings

Hospitality & Guest Experience

  • Provide a welcoming, professional presence for colleagues and visitors
  • Anticipate needs and offer thoughtful touches to enhance the office experience
  • Maintain pantry areas so they are stocked, clean, and guest-ready at all times

Office & Supply Management

  • Keep office and pantry supplies organized, stocked, and inventoried
  • Prepare supply orders and communicate needs proactively
  • Assist with day-to-day office tasks to ensure smooth operations

Requirements:

  • Strong hospitality mindset and service-oriented attitude
  • Comfortable lifting and moving up to 40 lbs
  • Flexible and adaptable to changing priorities
  • Willing to travel between locations as needed

Preferred Skills:

  • Experience in catering coordination, hospitality, or events
  • Basic proficiency with Excel, Word, and office systems
  • Excellent organizational and time-management skills

Our Work Environment:

  • Service-focused, collaborative, and energetic
  • A mix of hands-on operational tasks and high-touch guest service
  • Opportunities to learn new skills and expand into event planning and hospitality coordination

 

Pay Range

$19 - $20 USD

WHAT WE OFFER

  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
    • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. 

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

 

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