Facility Services Associate

Job Overview:

The Facility Services Associate delivers exceptional service by supporting a range of office operations and facilities functions. This versatile role includes assisting with mail and shipping operations, maintaining office supply and pantry inventory, setting up conference rooms, and providing light facilities support. The individual ensures the efficient operation of the workplace while upholding a professional image of the company.

The FSA may operate forklifts to support shipping and receiving and must have a valid driver’s license for transportation tasks. Familiarity with hazardous chemical shipping is a plus but not required. This role also includes learning and using the S.A.P. inventory system to support inventory accuracy and supply chain operations.

In addition to these core responsibilities, the role involves engaging with employees and visitors to deliver outstanding customer service. Whether troubleshooting facilities issues, assisting with office moves, or supporting the business center, the Facilities Associate plays a key role in creating a seamless and professional workplace experience.

The Impact You’ll Make: 

No matter whether an employee comes into the office for an individual project or a team meeting, you know what to do to make them feel they have everything they need to be successful. They will appreciate you quickly helping with maintenance requests, flexibility, and your professionalism that’s beyond compare. When they know you genuinely care about the quality of their onsite work experience, you are operating at a level of excellence. 

Typical Work Schedule: Monday to Friday, 7:30AM - 4:00PM

What You Will Be Doing: 

• Assist with inventory and maintenance of furniture and equipment.
• Perform light repairs and troubleshooting for facilities needs, or coordinate with outside vendors to resolve onsite issues.
• Support office moves, and help set up meetings and events, including catering coordination.
• Maintain inventory and supplies for copiers, printers, and fax machines.
• Keep kitchens and copy rooms stocked, organized, and inventoried.
• Perform light cleaning and tidying of offices and conference rooms.
• Receive and sort incoming mail and parcels for the business center.
• Provide business center support as needed, which may include: Copy/print services, Conference room setup, Backup coverage for reception

What we need from you: 

• 1+ year experience in office administration, retail, hospitality, or customer service.
• A positive and professional attitude with a willingness to go above and beyond for our customers.
• Ability to handle physical duties (carrying and/or moving 40lbs) associated with the job - lifting, bending, etc.
• To be able to work both independently and in a team setting successfully.
• The capability to use/learn technology such as: handheld scanners, email, professional messaging (Teams, Slack, Google).
• An ability to be bright, articulate, and neat in appearance. 
• Fork truck experience or knowledge preferred.
• Familiarity with hazardous shipping procedures (not required, but a plus).
• Experience with S.A.P. inventory systems or the ability to learn quickly.

Competencies:

• Committed to 5-star client service and satisfaction
• Professional, reliable, and ethically grounded
• Clear and effective communicator (verbal and written)
• Organized with keen attention to detail
• Maintains confidentiality and handles sensitive info appropriately
• Strong multitasking, time management, and prioritization skills
• Goal-oriented, proactive, and task-driven
• Adapts quickly to change; works well independently or in teams
• Follows instructions and responds quickly to immediate need

Qualifications and Education Requirements:

• High School Diploma or equivalent required
• 1–3 years of relevant experience (administrative, reception, or concierge preferred)
• Strong organizational, time management, and problem-solving skills
• Proficient in Microsoft Office; able to learn new systems and office equipment
• Excellent written and verbal English communication
• Skilled at multitasking and prioritizing in a fast-paced environment
• Professional demeanor with adherence to company policies
• Flexible and reliable in meeting assigned work hours

Physical Demands:

• Ability to lift/move packages up to 40 lbs. regularly using standard carts
• Capable of walking, standing, sitting, bending, or kneeling for extended periods
• Manual dexterity for handling office equipment (phones, copiers, etc.)
• Sufficient vision (close, distance, color, peripheral, depth) and focus adjustment
• Comfortable using a computer monitor and keyboard

Travel: None or negligible.

Other Duties: This job description is not designed to cover all activities, duties, or responsibilities required of the employee for this role. Duties, responsibilities, and activities may change at any time with or without notice.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. 

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.