Hospitality Service Associate | The Ice Rink - Ice Tech

Ice Technician - The Rink at Rockefeller Center

2020-21 Season (November - Early Spring)

Overview:

Swiss Post is seeking warm, out-going, team-oriented individuals to contribute to the hospitality culture of The Rink at Rockefeller Center. As a valuable member of the team, you are the face of the famous skating rink and will be responsible for creating uniquely unforgettable experiences for our guests. Our team members are empowered to create singular moments by displaying a strong attention to detail and anticipating our guests’ needs. Applicants should demonstrate an ability to quickly learn and communicate information pertaining to The Rink as well as other aspects of Rockefeller Center.

Schedules are flexible, and include daytime, evening, weekend, and holiday hours. Availability on weekends and holidays is preferred. Fluent English is required and the ability to speak multiple languages is a plus. Applicants must be able to walk, stand, bend, twist, and lift throughout an entire shift. Due to the nature of this role and its responsibilities, the employee must report to the on-site work location during scheduled work hours. Public health and safety are a top priority of every team member. All employees must be committed to creating a safe and enjoyable environment for all our guests and staff.

Position Summary:
Ice Technicians are responsible for maintaining the best possible ice surface. This involves routine ice maintenance, primarily by operating an Olympia Mini E Ice Resurfacer, snowblower, edger and other devices. Ice Techs sharpen skates, assist with mechanical issues, and are also tasked with general Rink related responsibilities such as cleaning/handling rental skates, directing large groups of people and engaging with guests. The successful candidate should bring a hospitality mindset, positive attitude, and strong attention to detail to their role.

Responsibilities
- Maintain the best possible ice surface
- Operate ice resurfacer, edger, snow blower and additional appliances
- Quickly respond to and mitigate escalating mechanical and refrigeration issues
- Sharpen both customer and rental skates
- Handle general rental skate duties (skate exchange, guest education, cleaning/sanitizing)
- Anticipate guest needs and build rapport with visitors
- Do the very best to answer or find the answer to all questions guests may have pertaining to The Rink, Rockefeller Center or any item that falls under the scope of offering exceptional hospitality
- General maintenance during snow events

Other Responsibilities
- Inform and enforce all health & safety guidelines
- Check tickets prior to entry and communicate appropriate information
- Scan guest’s ticket with QR Code scanner, issue appropriate credentials required for rink entry and communicate any additional information required for skating session
- Instruct guests to follow proper locker usage and etiquette

Requirements
- Minimum of two years’ experience with operating an ice resurfacing machine and edger
- Willing and able to work scheduled late/overnight shifts as needed
- Ability to understand and communicate in English, verbally and in writing
- Strong communication and time management skills
- Role may require sitting, standing, walking, bending, kneeling, reaching, lifting, stooping, pushing, pulling and carrying.
- A significant portion of the day requires standing and walking
- A significant portion of the shift will take place outside (Insulated winter jacket & vest provided)
- Ideally open availability including weekends, early mornings, late nights, and holidays
- Must be able to lift 15 lbs. on a regular and continuing basis
- Must be able to follow uniform and other grooming guidelines
- Must be able to follow all other policies implemented by Swiss Post/Tishman Speyer

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. 

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

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Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.