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Hospitality Office Services Supervisor

New York, New York, United States

Position Overview

The Hospitality Supervisor will oversee day-to-day hospitality operations within a corporate environment, ensuring a seamless experience across the barista bar, reception area, and event setup services. This role combines leadership, hands-on service delivery, and operational oversight to maintain exceptional standards of client service, staff performance, and workplace presentation.

Key Responsibilities

  • Supervise the barista team, ensuring consistent product quality, speed of service, and adherence to hygiene and safety standards.
  • Implement training and development for barista staff to deliver exceptional customer service.
  • Oversee reception team and operations, ensuring a professional and welcoming environment for clients, staff, and visitors.
  • Train and support reception staff in guest management, telephone handling, and concierge-style services.
  • Manage visitor sign-in processes and ensure compliance with security and safety protocols.
  • Coordinate and supervise meeting room and event setups, including furniture moves, catering, and room readiness.
  • Liaise with internal teams and external suppliers to ensure events run smoothly and to client requirements.
  • Conduct pre- and post-event checks to maintain quality standards.
  • Monitor performance, conduct regular check-ins, and provide coaching where necessary.
  • Act as the main point of escalation for service issues, resolving them quickly and effectively.
  • Drive continuous improvement initiatives to enhance guest experience and operational efficiency.

Skills & Experience Required

  • Proven experience in hospitality, front-of-house, or facilities supervision within a corporate, hospitality, or premium service environment.
  • Strong leadership skills with the ability to manage and motivate diverse teams.
  • Excellent communication and interpersonal skills with a client-first mindset.
  • Knowledge of food safety, health & safety regulations, and workplace compliance.
  • Ability to multitask, prioritize, and adapt to fast-paced, changing demands.
  • High level of professionalism, presentation, and attention to detail.

    Travel: None or Negligible 

     

    Other Duties: 

    This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

WHAT WE OFFER

  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
    • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. 

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

 

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