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Office Service Associate

New York, New York, United States

The Offce Services Associate will focus on the Print & Production services. This individual will provide exceptional, client-facing support within a prestigious law firm environment. This role is responsible for managing all aspects of print, copy, scan, and document production while ensuring accuracy, confidentiality, and timely delivery. The Associate plays a vital role in supporting attorneys, legal staff, and firm operations by maintaining a professional, service-oriented approach at all times.

Working as part of the SPS onsite team, the Associate upholds the highest standards of quality and efficiency, ensuring all production and administrative services reflect the firm’s commitment to excellence.

Key Responsibilities

Print & Document Production

  • Operate digital print, copy, and scan equipment to produce high-quality legal documents.
  • Perform document finishing tasks such as binding, tabbing, collating, and labeling.
  • Ensure accuracy, version control, and proper formatting on all deliverables.
  • Monitor production queues and manage job priorities based on deadlines.

Client-Facing Service & Support

  • Provide responsive, professional service to attorneys, paralegals, and staff.
  • Communicate job status and proactively manage expectations for delivery timelines.
  • Handle sensitive and confidential documents with discretion and professionalism.

Mailroom & Delivery Operations

  • Process inbound and outbound mail, packages, and interoffice deliveries.
  • Coordinate with couriers and external vendors to ensure secure and timely handling.
  • Maintain logs and tracking systems for production and delivery requests.

Facilities & Office Support

  • Assist with day-to-day operational needs such as office supply replenishment and print area upkeep.
  • Coordinate with building management or vendors as needed for maintenance or equipment issues.
  • Support workstation and office setups when required.

Quality & Compliance

  • Adhere to firm standards for document security, confidentiality, and compliance.
  • Conduct regular equipment checks and report maintenance needs promptly.
  • Follow established procedures and contribute to continuous improvement initiatives.

Qualifications

  • 2+ years of experience in print/production, reprographics, or legal document services (law firm experience preferred).
  • Strong attention to detail and quality control.
  • Excellent communication and client service skills.
  • Ability to manage multiple priorities and meet strict deadlines.
  • Proficiency with digital print systems and production software.
  • Professional demeanor and discretion in handling confidential materials.
  • Ability to lift up to 30 lbs and stand for extended periods as needed.

 

 

Pay Range

$18 - $18 USD

WHAT WE OFFER

  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
    • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. 

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

 

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