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Lead Mailroom Associate

West Chester, Ohio, United States

Job Title: Lead Mailroom Associate

Reports To: The Lead Mailroom Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

Job Overview:

The Lead Mailroom Associate provides oversight of mail and shipping/receiving services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering of mail, shipping and receiving product and supplies to support onsite business service center in a timely manner. This position leads (with direction on supervisor) the client services onsite.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Duties and Responsibilities:

  • Deliver exceptional customer service to all employees and serve as the primary point of contact for mail and package inquiries.
  • Receive, process, log, distribute, and ship mail and packages using chain-of-custody systems while maintaining accurate records.
  • Operate and maintain mailroom and office equipment, including postage meters, copiers, and folding/inserting machines.
  • Oversee daily mailroom operations, including task assignments, workflow prioritization, and progress tracking.
  • Train and support backup staff and provide guidance on policies, procedures, and best practices.
  • Maintain a clean, organized Business Service Center and monitor office supply levels, submitting work orders as needed.
  • Provide reception, concierge, or hospitality coverage when required.
  • Collaborate with the supervisor to support day-to-day operational needs and staffing requirements.

Competencies:

  • Strong communication, organizational, and customer service skills.
  • Ability to multitask, work independently, and manage competing priorities.
  • Proficiency with MS Office and mailroom-related systems and equipment.
  • Working knowledge of shipping and receiving procedures, including proper packing methods.
  • Sound judgment when handling confidential or sensitive materials.

Qualifications and Education Requirements:

  • High School Diploma or equivalent required.
  • 2+ years of relevant experience preferred, with 1+ year in a lead or supervisory role.
  • Strong time management, problem-solving, and analytical skills.
  • Ability to work assigned schedules and maintain a professional appearance.
  • Commitment to adhering to company policies and procedures.

Physical Demands:

  • Regular physical activity, including lifting packages up to 40 lbs. and up to 60 lbs. using a wheeled cart.
  • Ability to stand, walk, bend, kneel, and sit for extended periods.
  • Manual dexterity required to operate standard office and mailroom equipment.
  • Ability to communicate effectively using vision, hearing, and oral/written comprehension.

Travel: None or Negligible

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

WHAT WE OFFER

  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
    • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. 

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

 

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