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Client Service Associate

New York, New York, United States

Position Overview
The Client Services Associate – Floor Ambassador plays a critical role in delivering an exceptional workplace experience. This position supports mail services, hospitality, facilities coordination, and general office upkeep to ensure a clean, safe, and professional environment for employees and visitors. The Floor Ambassador is a highly visible, customer-facing role requiring strong communication skills, attention to detail, and the ability to multitask in a fast-paced setting.

Key Responsibilities

Mail Services

• Deliver all newspapers each morning (8:30–9:00 a.m.).
• Inspect conference rooms daily (9:00–10:00 a.m.) to ensure proper setup, chair alignment, clean tables, and reporting exposed wires to management for IT follow-up.
• Distribute all UPS, FedEx, and messenger packages promptly to assigned floors; ensure all accountable packages are signed for legibly.
• Stock copy areas with paper (8.5x11, 8.5x14, 11x17) and required shipping supplies.
• Maintain cleanliness of copy areas; remove excess paper and trash.
• Monitor outgoing package drop areas and forward items to the mailroom for processing.
• Flip bins at 5:00 p.m. to indicate final sweep and sign associated logs.

Hospitality & Conference Room Support

• Ensure all conference room chairs are pushed in and tables are wiped down.
• Remove trash, dust equipment, and maintain clean and organized meeting spaces.
• Break down boxes and remove waste to the freight area as needed.
• Keep freight areas clean, free of obstructions, and compliant with fire safety standards.

Pantry & Housekeeping Support

• Stock coffee, tea, condiments, sweeteners, utensils, cups, lids, plates, napkins, soaps, and other pantry supplies.
• Discard expired milk and ensure all machines (coffee, water, ice) are functioning; escalate issues as needed.
• Clean refrigerator every Friday after 3:30 p.m.
• Wipe down counters, tables, appliances, and glass doors.

Restroom Maintenance

• Restock toilet paper, c-fold napkins, soap dispensers, and other supplies.
• Ensure restrooms remain clean, organized, and presentable.
• Wipe counters and address spills as needed.

Facilities Support

• Inspect and replace burnt-out light bulbs; escalate lighting needs when necessary.
• Ensure all access doors remain closed and secured.
• Perform light painting and minor furniture repairs when possible; escalate more complex issues.
• Assist with moving boxes, breaking them down, and placing them in designated areas.
• Support conference room setups, showroom breakdowns, and special workplace requests.
• Report facility issues requiring third-party vendors to management.
• Support Executive Assistants with tasks as requested.
• Maintain a VIP-ready environment at all times.
• Lift boxes weighing 25–35 lbs as required.
• Perform other duties as assigned.

Qualifications
• Strong attention to detail and a commitment to maintaining a high standard of workplace presentation.
• Excellent customer service skills with clear, professional communication.
• Ability to multitask, prioritize, and adapt within a fast-paced environment.
• Foundational knowledge of mail services, facilities operations, or hospitality is preferred.
• Ability to lift and carry 25–35 lbs consistently.
• Professional, reliable, and service-oriented demeanor.
• High school diploma or equivalent required.

 

Compensation: 
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.

Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range

$17 - $18 USD

WHAT WE OFFER

  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
    • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. 

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

 

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