Receptionist

Job Title: Receptionist 

Reports To: The Receptionist will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. 

Job Overview:

The Receptionist provides exceptional, high-touch service as the first point of contact for all visitors, clients, investors, and employees. This role is responsible for managing the front desk, greeting and checking in visitors, answering inbound calls, and providing administrative and operational support to executive, operations, and onsite teams.

The ideal candidate is highly organized, personable, and professional, with the ability to manage multiple responsibilities efficiently while maintaining discretion and confidentiality. As a cross-trained team player, the Receptionist may also support mail/shipping operations, hospitality services, and general office or facilities functions based on operational needs, ensuring a consistently polished and welcoming office environment.

Overall, this position delivers a 5-star customer experience while maintaining a professional image of the company through prompt, courteous, and efficient service.

Key Responsibilities:
Front Desk & Client Experience

• Serve as the primary point of contact for all visitors, ensuring a professional, welcoming, and secure front desk experience.
• Greet, check in, and log visitors into the registration system while ensuring compliance with company policies, including NDAs.
• Maintain the reception area in a neat, organized, and presentable manner at all times.

Phone, Email & Communication Management

• Answer, screen, and route inbound calls (including confidential and global calls) using company-wide phone systems.
• Respond to and distribute communications professionally and expeditiously.
• Prioritize inquiries and escalate issues to the appropriate chain of command when needed.

Administrative & Operational Support

• Provide light administrative support such as scheduling meeting rooms, coordinating catering, preparing documents, filing, and data entry.
• Assist executives and team members with general office tasks as needed.
• Take initiative to proactively support teams during downtime.

Meeting, Event & Hospitality Support

• Assist with conference room and meeting room setup and breakdown for meetings and events.
• Support hospitality services, including stocking kitchens, pantry, barista, and service areas.
• Help troubleshoot basic facility or service requests, including ticket submissions when needed.

Mail, Shipping & Office Supplies

• Receive, log, sort, distribute, and track incoming mail and packages; coordinate outgoing shipments.
• Notify employees of deliveries or route items to the mailroom as appropriate.
• Monitor office supply levels and replenish or order supplies as needed.

Access & Security Support

• Issue temporary badges and facility access cards.
• Follow up on loaned access cards and coordinate with Security as needed.
• Maintain confidentiality and professionalism when handling sensitive information.

Technology & Equipment Support

• Assist with basic troubleshooting of office equipment, phones, printers, copiers, and conference room technology.
• Support copy/print requests and monitor equipment functionality.

Competencies

• Driven by client and customer satisfaction
• Strong integrity and business ethics
• Excellent verbal and written communication skills
• Polished, professional demeanor and appearance
• Strong organizational and time-management skills
• High attention to detail and accuracy
• Ability to maintain confidentiality and discretion
• Adaptable, fast learner, and collaborative team player
• Comfortable in fast-paced, client-facing environments

Qualifications & Education Requirements:

• High School Diploma or equivalent required
• 1–3 years of experience in a receptionist, administrative, concierge, or client-facing role (corporate environment preferred)
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Familiarity with multi-line phone systems, multifunctional devices, and office equipment
• Strong multitasking and prioritization skills
• Ability to work assigned hours as determined by management
• Professional appearance and adherence to company policies

Physical Demands: 

• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs. 
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time. 
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.). 
• Ability to lift or move 40 lbs. or greater frequently. 

Travel: None or Negligible 

Other Duties: 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. 

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.