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Client Service Lead

Chicago, Illinois, United States

Job Title: Client Services Lead
Front Office / Office Services Administrator/ Mailroom & Receptionist

Position Summary
The Front Office / Office Services Administrator & Receptionist serves as the primary face of the office, delivering high-touch, professional experience for clients, visitors, and employees. This role balances front-of-house hospitality with administrative, office services, and mailroom support, ensuring seamless daily operations and consistently elevated client experience.

Key Responsibilities
Front Office & Client Experience
• Serve as the first point of contact for clients, visitors, executives, and vendors
• Provide a warm, polished, and professional welcome experience aligned with corporate standards
• Manage visitor registration, guest badges, and access protocols with discretion
• Answer, screen, and route incoming calls and inquiries professionally
• Anticipate client and executive needs and respond with urgency and professionalism
• Maintain a pristine, client-ready reception and front-office environment always
Client-Facing Administrative Support
• Support executives and client-facing teams with scheduling and coordination
• Assist with client meetings, including room setup, technology readiness, and hospitality services
• Coordinate catering, refreshments, and special requests for meetings and events
• Serve as a point of contact for client inquiries related to office operations

Mailroom & Shipping Operations
• Receive, sort, log, and distribute incoming mail and packages promptly
• Process outgoing mail, overnight shipments, and courier requests with attention to deadlines
• Track and reconcile shipments using internal systems and carrier platforms
• Coordinate courier pickups and deliveries (FedEx, UPS, USPS, local couriers)
• Maintain mailroom logs, delivery confirmations, and service metrics
• Escalate shipment issues or time-sensitive deliveries to management

Office Services & Operations
• Support daily office operations and front-of-house service standards
• Submit and track service requests for facilities, IT, and building management
• Monitor office supply inventory and ensure front-office areas are well stocked
• Support onboarding and offboarding processes (badges, access, workspace readiness)
Communication & Professional Representation
• Represent the organization with professionalism, discretion, and confidence
• Communicate clearly with internal teams, clients, vendors, and building partners
• Maintain confidentiality when handling sensitive client or business information
• Escalate operational concerns proactively to ensure service continuity

Qualifications & Skills
• 2+ years of experience in front-desk, client-facing, office services, or hospitality role
• Exceptional customer service and interpersonal skills
• Strong verbal and written communication skills
• Professional presence, demeanor, and appearance
• Ability to multitask and remain composed in a high-visibility environment
• Proficiency in Microsoft Office (Outlook, Word, Excel, Teams)
• Ability to lift and carry packages (typically up to 30 lbs.)

Preferred Experience
• Experience in executive reception, corporate hospitality, or professional services environments
• Mailroom or shipping/receiving experience in a corporate setting
• Familiarity with visitor management systems and shipping platforms

Work Environment
• Onsite, high-visibility front-office environment
• Combination of client-facing reception and operational support
• Standing, walking, and light lifting required

Key Competencies
• Hospitality-driven mindset
• Client-first approach
• Professional judgment and discretion
• Attention to detail and reliability
• Calm, confident presence under pressure

 

Compensation: 
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.

Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range

$25 - $26 USD

WHAT WE OFFER

  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
    • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. 

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

 

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