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Client Service Lead

New York, New York, United States

Job Title: Administrative & Facilities Lead

Position Summary
The Administrative & Facilities Lead is a hybrid, hands-on role responsible for day-to-day facilities coordination, light technical support, and administrative oversight of office operations. This individual serves as the primary onsite point of contact for facilities needs while also supporting front-office administration, vendor coordination, and client communication.
This role requires a proactive, solutions-oriented professional who is comfortable working independently, rolling up their sleeves when needed, and serving as a trusted liaison between occupants, vendors, and leadership.

Key Responsibilities
Facilities & Operations (Primary Focus)
• Serve as the onsite lead for daily facilities operations, ensuring the workspace is safe, functional, and well-maintained
• Provide direction and support to other SPS employee onsite
• Perform hands-on troubleshooting and minor repairs (e.g., furniture adjustments, light fixture replacements, basic plumbing fixes, minor carpentry tasks)
• Conduct regular walkthroughs to identify maintenance issues, safety concerns, and operational improvements
• Coordinate and oversee vendors for HVAC, electrical, plumbing, janitorial, pest control, and other building services
• Submit, track, and follow up on work orders to completion
• Maintain facilities logs, service documentation, and preventative maintenance schedules
• Support office moves, reconfigurations, furniture installations, and space planning activities
• Assist with emergency response procedures and after-hours support as needed

Administrative & Office Support
• Act as a central administrative point of contact for office operations and facilities inquiries
• Communicate effectively with internal stakeholders, building management, and external vendors
• Track invoices, service reports, and approvals related to facilities services
• Support onboarding and offboarding activities from a facilities and access standpoint
• Maintain supply inventory related to facilities, janitorial, and office operations
• Assist with scheduling, reporting, and coordination for facilities-related projects

Client & Stakeholder Engagement
• Provide a high level of customer service to employees, visitors, and client representatives
• Escalate issues appropriately while ensuring timely resolution
• Partner closely with operations leadership to align on priorities, service levels, and improvements
• Represent the facilities function professionally in a client-facing environment

Qualifications & Experience
• 3–5+ years of experience in facilities operations, office management, or a similar hands-on operational role
• Working knowledge of building systems including HVAC, plumbing, electrical, and general maintenance
• Strong administrative and organizational skills with attention to detail
• Comfortable performing light physical tasks and moving throughout the workspace
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication skills (written and verbal)
• Proficient in Microsoft Office (Outlook, Excel, Word); experience with work order systems a plus

Preferred Skills
• Prior experience in a corporate, commercial, or client-facing environment
• Management experience
• Vendor management and contract coordination experience
• Familiarity with health, safety, and compliance standards
• Ability to work independently with minimal supervision

Physical Requirements
• Ability to lift up to 50 lbs
• Ability to stand, walk, bend, and perform light physical tasks throughout the day

Compensation: 
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.

Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range

$36 - $38 USD

WHAT WE OFFER

  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
    • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. 

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

 

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