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Mailroom Associate

Irving, Texas, United States

Job Title: Mailroom Associate

Reports To:
The Mailroom Associate reports to the Client Services Supervisor, Client Services Manager, or other designated leadership.

Job Overview

We are seeking a detail-oriented and service-driven Mailroom Associate who takes pride in keeping workplace operations running smoothly. In this role, you will play an important part in the daily flow of communication, materials, and supplies that keep the organization productive and connected.

As a Mailroom Associate, you will be at the center of office operations, ensuring that mail, packages, and critical documents are processed accurately and delivered efficiently. Your work will support employees across the organization while helping create a seamless and professional workplace experience.

This role offers an excellent opportunity to develop strong operational, logistics, and customer service skills while working in a collaborative corporate environment. If you enjoy organization, problem-solving, and providing helpful support to others, this position offers a rewarding and engaging work experience with opportunities to grow your skills.

Above all, the Mailroom Associate delivers prompt, courteous, and reliable service, consistently representing the organization with professionalism and attention to detail.

Duties and Responsibilities

  • Receive, sort, and distribute incoming mail, packages, and interoffice correspondence accurately and efficiently.

  • Prepare, package, and process outgoing mail and shipments using carriers such as USPS, UPS, FedEx, and other courier services.

  • Maintain accurate tracking records for all incoming and outgoing packages to ensure accountability and timely delivery.

  • Operate mailroom equipment including postage meters, label printers, scanners, copiers, and other office equipment.

  • Monitor inventory levels of office supplies and restock supply closets and distribution areas as needed.

  • Support facility operations by assisting with conference room setups, office moves, and other workplace support tasks when needed.

  • Provide friendly and responsive customer service to employees, vendors, and visitors.

  • Ensure compliance with company policies and security procedures when handling confidential documents and packages.

  • Maintain a clean, organized, and safe mailroom environment.

  • Support team operations by assisting with additional duties or special projects as assigned by management.

Core Competencies

Successful Mailroom Associates demonstrate:

  • Strong verbal and written communication skills

  • A customer-first mindset and excellent service skills

  • Basic to intermediate proficiency with Microsoft Office Suite

  • Ability to manage multiple tasks and priorities simultaneously

  • Strong organizational and time-management skills

  • Working knowledge of Multi-Functional Device (MFD) equipment

  • Understanding of shipping and receiving procedures

  • Ability to work independently and proactively

  • Careful attention to detail when verifying shipping documentation and packing materials

  • A team-oriented attitude with a willingness to support colleagues across departments

Qualifications and Education Requirements

  • High School Diploma or equivalent required

  • 2+ years of experience in a corporate mailroom, logistics, or facilities environment preferred

  • Strong customer service skills with a professional and approachable demeanor

  • Proficiency in Microsoft Office, Outlook, Teams, and common mailroom tracking tools

  • Ability to work efficiently in a fast-paced corporate environment

  • Strong attention to detail and accuracy

  • Excellent communication and collaboration skills

  • Ability to lift up to 50 pounds and remain on your feet for extended periods

Physical Demands

This position is based in a professional corporate environment and may require regular physical activity, including:

  • Lifting and carrying packages and office materials

  • Walking throughout the facility to distribute mail and supplies

  • Standing for extended periods while processing shipments and organizing deliveries

Travel

Travel requirements for this position are minimal or none, as duties are performed primarily within the assigned office location.

Additional Information

This job description outlines the primary responsibilities of the role but is not intended to represent a complete list of duties. Responsibilities may evolve as business needs grow and change.

WHAT WE OFFER

  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
    • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. 

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

 

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