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Route Driver/Courier

Austin, Texas, United States

SPS Global is seeking a reliable and service-oriented Route Driver / Courier to support campus delivery and logistics operations. This role ensures the safe and timely pickup and delivery of mail and parcels while maintaining operational efficiency and exceptional service standards.

The ideal candidate is dependable, detail-oriented, and capable of working independently while representing SPS with professionalism and delivering a high-quality service experience to both clients and employees.

Job Overview

The Route Driver / Courier provides exceptional courier and delivery services by receiving orders from a centralized dispatch, retrieving parcels and mail from designated locations, and delivering them safely and efficiently across the campus.

This role also provides operational flexibility by supporting front or back office service functions when needed, ensuring continuous service delivery and maintaining a professional workplace experience.

Reports To:
Client Services Supervisor, Client Services Manager, or equivalent leadership

What You’ll Do

Courier & Delivery Operations

  • Travel a predefined courier route via company vehicle to deliver mail and parcels throughout the campus

  • Perform pickups and deliveries by following mapped routes and written instructions

  • Maintain accurate logs and timestamps for all items received and delivered

  • Support chain-of-custody requirements in accordance with operational procedures

  • Respond to client requests and ensure accurate and timely delivery of completed orders

  • Complete required paperwork accurately and promptly

Vehicle & Safety Management

  • Operate company vehicles safely in compliance with state regulations and company policies

  • Maintain vehicle readiness through routine maintenance (fuel checks, oil changes, tire rotation, fluid levels)

  • Follow company guidelines in the event of accidents or injuries

Customer Service & Operational Support

  • Provide 5-star customer service in all communications

  • Maintain a professional appearance in accordance with company standards

  • Build strong relationships with customers and internal teams

  • Maintain composure and professionalism when handling sensitive matters

  • Proactively seek additional tasks during downtime

Cross-Functional Office Support

  • Provide coverage for front or back office functions as needed

  • Assist with shipping and receiving support when required

  • Train backup personnel and provide guidance on procedures and policies

What We’re Looking For

Required

  • High School Diploma or equivalent

  • Valid state-issued driver’s license with a clean driving record

  • Ability to work assigned hours determined by manager

  • Strong written and verbal communication skills

  • Excellent organizational and time management skills

  • Ability to multitask and prioritize tasks efficiently

  • Basic computer proficiency and ability to learn required systems

Preferred

  • 2+ years of courier, delivery, logistics, or related experience

  • Familiarity with shipping and receiving processes

  • Working knowledge of multifunction devices (MFDs) and office equipment

Competencies

  • Strong verbal and written communication skills

  • Excellent customer service orientation

  • Attention to detail and operational accuracy

  • Strong organizational and multitasking skills

  • Independent work capability and accountability

  • Problem-solving and analytical thinking

  • Professionalism and reliability

Physical Requirements

  • Ability to lift or move packages up to 40 lbs. or more frequently

  • Ability to move packages using a wheeled cart with 60 lb capacity

  • Ability to walk, bend, kneel, stand, and sit for extended periods

  • Manual dexterity for operating office equipment and delivery tools

  • Physical and mental capability to operate a company vehicle safely

Travel:
Local travel required

What We Offer

Career Growth: Opportunities to expand skills across courier, logistics, and office services functions.

Learning & Development: A culture that promotes continuous learning and professional growth.

We Recognize Talent: Recognition programs available across all employee levels.

Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off.

Note: Please inquire with Human Resources regarding benefit offerings for roles under 30 hours per week, as eligibility may vary.

Disclaimer:
This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties and responsibilities may change at any time with or without notice.

WHAT WE OFFER

  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
    • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. 

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

 

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